Technical Sales & Product Specialist

Job Description

Job Description

Description:

DSA Doors, the leading premium wood door manufacturing company in the United States, has an opening for a Technical Sales & Product Specialist based in the Raleigh, NC office. You will be the point-of-contact for our customers to provide sales and support of our architectural services. You need to be eager to learn, ready to provide top-notch customer service and sell our quality products and be ready for other tasks as assigned to accomplish the goals and objectives of the sales group.

Responsibilities

• Manage custom orders from inception to delivery, including working directly with clients to clarify technical specifications.
• Review customer-submitted CAD drawings and collaborate with Engineering group to ensure manufacturability.
• Convert customer specifications into clear production instructions.
• Generate quotes and timelines for custom orders.
• Advise clients on material choices, finishes, and design options.
• Provide feedback to customers on production timelines, delays, and technical challenges.
• Ensure all custom orders meet quality standards and customer expectations.
• Collaborate with the sales team to ensure accurate information is provided to clients and that all details are captured for production.
• Input all communications and documents into the CRM system.

At DSA Doors, we understand that a fulfilling career is built on more than just a paycheck. That's why we offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. From generous medical, dental, and vision coverage, including mental health support, to a robust 401k plan with company matching, we're committed to investing in your future.

Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you'll have open access to leadership, empowering you to make a real difference!

Skills that will ensure your success:

• Analytical and curious; asking the 5 W’s
• Dedicated to quality and customer service
• Customer service and phone etiquette
• Detailed and organized
• Time management
• Knowledge of computer software and functions

Minimum Qualifications & Preferences

• At least 2 years of experience in customer service, technical sales, or order management in a manufacturing environment.
• Must be able to modify and create CAD drawings.
• At least 1 year of Autodesk AutoCAD design experience preferred.
• Familiarity with interpreting technical drawings and specifications.
• At least 1 year of experience using a CRM in a professional setting.
• Ability to manage multiple custom orders at different stages.
• Knowledge of the building supply, hardware and/or doors/windows industries.