Revenue Coordinator

Revenue CoordinatorThe Revenue Coordinator is responsible for supporting the Finance Department with routine revenue collection, data entry, customer service, and administrative tasks related to municipal revenue streams. This position plays a key role in processing payments, maintaining accurate records, and responding to public inquiries. It is designed as a growth-oriented role with opportunities to learn about governmental revenue operations in a supportive and fast-paced environment.Essential Duties and ResponsibilitiesThe functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.Accept, process, and receipt payments made in person, online, or by mail for taxes, licenses, fees, fines, and other revenues.Accurately enter and update payment and account information in the financial system.Provide frontline customer service via phone, email, and at the service counter.Assist customers with completing forms and understanding payment processes.Balance cash drawers and prepare daily bank deposits under supervision.Maintain organized and accurate records in accordance with department procedures.Route complex customer inquiries to the appropriate staff for resolution.Assist with mailing invoices, notices, and renewal reminders.Support administrative tasks such as scanning, filing, and data verification.Ensure compliance with confidentiality and data protection standards.Additional Functions:Attend training sessions and departmental meetings as directed.Assist with special projects and seasonal responsibilities such as business license renewals or tax collections.Perform other duties as assigned.QualificationsEducation and/or Work Experience Requirements:High school diploma or GED; and experience working in a collection office environment. Coursework or experience in accounting, finance, business administration, or a related field is preferred. An equivalent combination of training and experience that provides the required knowledge, skills, and abilities may be considered.Additional Requirements:Satisfactory motor vehicle record and the ability to attain a valid State of Georgia Driver's License.Must pass a background check.Ability to work occasional extended hours during peak periods.Additional InformationLeadership: Has guidelines for work but determines the approach. This position does not supervise others.Complexity: Performs technical or trades-based work that requires a solid understanding of basic algebra and statistics. Some of the tasks performed include participating in data collection and detailed analysis; and reporting on the accomplishment of specific departmental goals and tasks. Work involves routine and repetitive tasks with moderate supervision. Requires basic judgment in handling customer transactions and ensuring accuracy.Decision Making: Works in a responsive environment where co-workers or citizens bring problems to the employee for resolution. Is responsible for determining the problem and creating an individual solution for the issue relating to processing payments and revenue within clearly defined guidelines; Refers non-routine or complex issues to supervisor or other senior staff.Competencies:Customer Focus – Responds promptly and courteously to customer needs.Reliability – Consistently completes work in a timely and accurate manner.Attention to Detail – Identifies errors and follows through to resolution.Teamwork – Works cooperatively with others to meet shared goals.Adaptability – Willing to learn and adjust to changes in procedures or systems.Knowledge, Skills, and Abilities:Knowledge of Microsoft Office Suite applications.Knowledge of City codes and ordinances dealing with licensing fees, occupational tax and special assessments.Knowledge of general business practices and accounting principles.Knowledge of the practices and methods of accounts receivable collections.Skills in clear and concise written and verbal communication; and strong inter-personal relationship skills.Ability to learn financial software systems and follow established procedures.Ability to operate a variety of automated office machines which include computer, printer, copier, etc.Ability to compare and or judge the readily observable functional or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.Ability to read a variety of informational documentation, directions, instructions, and methods and procedures.Ability to make independent judgments in absence of supervision and to acquire knowledge of topics related to primary occupation.Ability to record and deliver information, to explain procedures, to follow verbal and written instructions.Ability to utilize mathematical formulas; add, subtract, multiply, and divide figures.Ability to understand and interpret complex applicable laws and explain them in clear language to taxpayers while exercising considerable care and diplomacy to prevent tense, uncomfortable situations involving collection of City revenue.Ability to exercise initiative and independent judgment to make decisions based on facts, information available and applicable codes/ordinances.Ability to exercise initiative and independence in setting work priorities and completing assignments.Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to work, move or carry objects or materials. Physical demand requirements are at levels of those for work in an office environment.Requires the ability to coordinate hands and eyes in using various pieces of automated office equipment.Requires the ability to handle a variety of items generally found in an office environment.May require the ability to differentiate colors and shades of color.Requires the ability to deal with, and relate to, people beyond giving and receiving instructions.Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear).Physical demands may also include handling, hearing, lifting, manual dexterity, mental acuity, repetitive motion, speaking, standing, talking, visual acuity, and walking.Limitations and Disclaimer: The above position description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position, and those duties may change, be eliminated, or expanded in accordance with the needs of the City of Milton. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor and in compliance with federal and State laws and applicable regulations.The City of Milton is an equal opportunity employer and does not discriminate or retaliate against job applicants or employees on the basis of age, sex, race, national origin, military service, genetic information, disability, pregnancy, religion or on the basis of any other protected category. Job applicants and employees may request reasonable accommodations, in accordance with Americans with Disabilities Act. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some essential job requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.Requirements listed in this description are representative of minimum levels of knowledge, skills and/ or abilities required to perform this position successfully, and the applicant and/or employee must possess the listed abilities or aptitudes to perform each duty proficiently. Continued employment with the City of Milton remains on an "at-will" basis. This description does not create a property interest, an employment agreement, or alter the terms and conditions of any other policy or agreement that may be in effect now or in the future.BenefitsThe City of Milton offers considerable benefits to our employees as part of our commitment to foster a quality work environment and positive quality of life.These benefits are coordinated through the City's Human Resources Department, which partners with a host of qualified, well-rated outside vendors that offer services and programs that can be used by Milton employees during and beyond the workday.Click the link to view the City's employee benefits packet on the main City website.