IT Support Specialist - SAP BRIM

Benefits Health insurance BVA Bears IT Solutions is seeking an SAP BRIM -IT Support Specialist to work in the Middletown, PA area. This is a full time position with at least 2 days on-site and possibly 3 days remote. As an SAP BRIM-IT Support Specialist, you will provide technical assistance and operational support for SAP BRIM and related enterprise systems. This role ensures system stability, resolves incidents, and supports end-users in SAP BRIM modules (SOM, CI, CC) and SAP S/4HANA. The specialist will collaborate with SMEs, developers, and business teams to maintain compliance, security, and performance standards across all environments. Key Responsibilities System Support & Troubleshooting Provide Level 1 and Level 2 support for SAP BRIM and SAP S/4HANA environments. Diagnose and resolve incidents related to BRIM modules, integrations, and payment processing. User Assistance & Training Assist end users with SAP Fiori/UI navigation and functionality. Support training sessions and create user guides for BRIM processes. Monitoring & Maintenance Monitor system performance and execute routine health checks. Escalate complex issues to technical teams and track resolution in ServiceNow. Compliance & Security Ensure adherence to PCI DSS, SOC1/SOC2, and Commonwealth IT security standards. Implement secure handling of sensitive data and enforce role based access. Documentation & Reporting Document incidents, resolutions, and configuration changes in Microsoft ADO or JIRA. Maintain audit ready logs and support compliance reviews. Collaboration Work closely with SMEs, architects, and developers to support integration and migration activities. Participate in UAT and SIT testing for new releases and patches. Qualifications Minimum 4 years of IT support experience, including 2+ years with SAP systems. Hands‑on experience supporting SAP BRIM modules (SOM, CI) and SAP S/4HANA. Knowledge of SAP Fiori/UI and troubleshooting integration issues. Familiarity with PCI DSS compliance and secure payment flows. Experience using ServiceNow or similar ITSM tools for incident management. Preferred Skills SAP BRIM certifications highly desirable. Experience with Microsoft Azure DevOps (ADO) or JIRA for documentation and workflow. Knowledge of SAP BTP for event‑driven architecture and API management. Experience with hybrid Agile methodologies. Strong communication and customer service skills. U.S. Citizenship Requirement This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non‑citizens, including lawful permanent residents (Green Card holders), are not eligible for this role. Equal Employment Opportunity BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law. Flexible work from home options available. #J-18808-Ljbffr