Director of Technical Implementation

Director Of Technical Implementation

A growing SaaS company is seeking a Director of Technical Implementation to lead client onboarding, implementation, integrations, and go-live execution. This is a high-impact, hands-on leadership role for someone who can own the full implementation process, improve delivery standards, troubleshoot complex implementation issues, and help clients achieve successful go-live outcomes.

Lead the full client implementation process from kickoff through go-live

Manage timelines, scope, deliverables, client expectations, and launch readiness

Oversee technical implementations involving APIs, third-party systems, data workflows, configuration, and customer-specific requirements

Troubleshoot implementation issues and help determine whether blockers are related to integrations, data quality, customer readiness, product gaps, or internal process

Build and improve onboarding, training, documentation, implementation playbooks, SOPs, and enablement processes

Lead, coach, and develop a small implementation team with clear expectations and accountability

Serve as the escalation point for complex customer implementations and technical delivery issues

Partner with Product, Engineering, Sales, Customer Success, Support, and Operations to improve handoffs and reduce implementation friction

Track and report key metrics such as time-to-go-live, project health, risk flags, capacity, implementation success, CSAT, and scope variance

Identify opportunities to use AI, automation, dashboards, and workflow tools to improve implementation efficiency and reporting

7+ years of experience in software implementation, technical implementation, onboarding, Professional Services, solutions delivery, or similar client delivery roles

3+ years of leadership or team management experience

Strong experience leading complex SaaS or software implementations with multiple stakeholders, technical dependencies, integrations, and customer-specific workflows

Hands-on understanding of APIs, third-party integrations, data workflows, system configuration, UAT, troubleshooting, and go-live readiness

Ability to speak confidently with technical teams, ask the right questions, diagnose blockers, and translate technical issues into clear action plans

Experience improving implementation processes, metrics, reporting, team performance, and customer time-to-value

Strong analytical mindset with experience using dashboards, KPIs, project reporting, and capacity planning to improve implementation outcomes

Comfortable being hands-on with the team, joining customer escalations, inspecting project health, and helping create structure in a fast-moving environment

Strong client-facing communication and problem-solving skills

Comfort using AI, automation, or technology tools to improve implementation workflows

Bachelor's degree preferred, or equivalent professional experience

Experience with financial, operational, inventory, AP, procurement, POS, accounting, payments, ERP, or back-office platforms

Experience with API-driven products or platforms that integrate with customer systems and third-party applications

Experience with HubSpot, GUIDEcx, Jira, Salesforce, Monday.com, Smartsheet, Asana, or other implementation tracking tools

Background in solutions architecture, technical project management, implementation engineering, technical consulting, or systems implementation is a plus

Experience in restaurant technology, hospitality technology, retail technology, or similar complex SaaS platforms is a plus

DFW candidates are strongly preferred

Hybrid schedule with an expectation of being onsite approximately 4 days per week

Competitive base salary with potential performance-based variable compensation

Medical, dental, and vision benefits

401(k) with company match

Unlimited PTO

Paid leave programs

Career growth and professional development

Collaborative and supportive team environment

Opportunity to build and improve a key department within a growing SaaS company