Brand Ambassador (2nd Shift)

Brand Ambassador

At Hotel Versailles, the Brand Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Brand Ambassador owns all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary

Essential/Primary Duties:

• Demonstrates passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism.
• Serves as the tour guide for all hotel experiences a guest may encounter
• Demonstrates mastery of the hotel's systems to ensure accurate information is inputted, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
• Ensures that all guest requests are delivered, and no aspects are overlooked to deliver a seamless experience
• Prioritizes the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment.
• Displays professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
• Demonstrates expert knowledge of the position's service standards, procedures, and practices.
• Collaborates effectively with co-workers and other departments to ensure guest needs are met.

Secondary Duties:

• Accommodate special requests for guests as needed.
• Proactively suggest recommendations to the Hotel Manager to improve upon the services offered to our guests

Education and/or Experience:

• High School Diploma and a minimum of two (2) years of experience in guest/customer service for luxury goods or services; or equivalent combination of education and experience
• Valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles as needed

Competency/Skill Requirements:

• Passion for the people, place, and culture of our community
• Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
• Professional proficiency of the English language in reading, writing and verbal communication
• Ability to adapt to changes and unexpected events
• Ability to maintain a professional and calm demeanor
• Attention to detail
• Ability to multitask and problem solve
• Strong planning/organizational skills

Supervisory Responsibilities:

No supervisory responsibilities