Technical Product Support Analyst

Our client, Sanrose Information Services Inc., is seeking the following. This is a 100% onsite work position based in Tallahassee, FL. Apply only if you are willing to relocate. Education A bachelor's or master's degree from an accredited college or university in Computer Science, Information Systems, or other related field. Certifications Industry-standard IT certifications, such as CompTIA A+, Network+, Security+, Microsoft Certified credentials, or ITIL. Required Experience 8+ years of IT support, help desk, application support, or related technical experience; Experience supporting vendor-hosted or third-party business applications; Experience coordinating directly with software vendors and external support providers; Experience using ServiceNow or similar IT service management/ticketing systems; Strong troubleshooting, analytical, and problem-solving skills; Strong understanding of application support processes and end-user operational needs; Excellent written and verbal communication skills; Strong documentation and organizational skills with attention to detail; Ability to clearly document troubleshooting activities, business requirements, vendor communications, and issue resolutions; Working knowledge of Windows OS, Microsoft 365, Active Directory, basic networking concepts, VPN, and remote connectivity tools; Ability to manage multiple priorities in a fast-paced support environment Preferred Experience Experience in a Tier 2, Tier 3, or escalation support role; Experience supporting procurement, RFQ, or software evaluation efforts; Experience supporting business-critical or enterprise applications; Familiarity with application integrations, user workflows, and operational support requirements; Experience working in state government environments. #J-18808-Ljbffr