Customer Success Engineer

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As a Customer Solutions Engineer – Payments, you will partner closely with Account Executives to help customers modernize their payment strategies. You’ll engage with technical and business stakeholders to understand their payment architecture, identify opportunities for improvement, and demonstrate how Zuora can help optimize payment performance while reducing complexity.

This is a highly consultative role requiring deep expertise in enterprise payments and the ability to connect technical capabilities to measurable business outcomes.

• Serve as Zuora’s payments subject matter expert throughout the sales cycle.
• Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers.
• Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency.
• Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods.
• Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences.
• Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance.
• Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities.
• Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization.
• Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.

About You

Required Qualifications

• 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software.
• Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company.
• Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.
• Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers.
• Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.
• Familiarity with REST APIs, webhooks, and modern integration patterns.
• Outstanding presentation, communication, and customer-facing consulting skills.
• Ability to translate complex technical concepts into clear business value for executive audiences.

Preferred Qualifications

• Experience supporting global enterprise customers across multiple industries.
• Knowledge of subscription business models and recurring billing.
• Experience integrating payments with billing, ERP, CRM, or commerce platforms.
• Familiarity with PCI DSS, PSD2/SCA, and global payment regulations.
• Experience working with SaaS platforms and cloud-based enterprise applications.

About the Team

You’ll play a key role in shaping how enterprise businesses modernize their payment infrastructure while working alongside industry-leading teams in monetization, billing, and finance. As payment strategies continue to evolve, you’ll help customers unlock new opportunities to improve revenue performance, expand globally, and deliver exceptional customer experiences.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Compensation

The OTE range for this role is $124,375 - $251,160 . OTE includes base salary and target variable compensation. A candidate’s final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location, internal equity, and budget.

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.

Base Pay Details$99,500—$193,200 USD