AML Compliance Specialist

Overview Position: AML Compliance-36582 | Location: Austin, TX 78701 | Pay: $18.00 | HR Shift: Day shift. AML Compliance is responsible for researching and resolving disputes submitted to our client’s customer service department. Bilingual/Spanish helpful. Responsibilities Resolve calls on the Dispute line regarding charge backs (disputes). Process disputes by researching claims, entering data in multiple databases, and contacting customers regarding the disposition of claims. Issue adjustments for refunds and/or charges. Assist Team Leaders and Managers as necessary. Special projects as assigned, including working with Risk Management/Compliance Department on ID verification, ACH processing, etc. Identify opportunities for process improvements in customer service that lead to a higher standard of service for our client’s customers. Track claims and calls to the Dispute team to identify trends and provide 180‑degree feedback to trainers, team leaders, or other appropriate individuals. Assist with training as needed. Skills & Education / Experience Two years’ experience in customer experience; call center environment and/or charge‑backs experience preferred. High aptitude for resolving customer issues on a first‑call basis. Excellent communication skills both written and verbal. Positive / helpful attitude with both internal and external customers. Professional demeanor. Strong math skills. Proficient in MS Word, Excel, and Access. Bilingual in Spanish. #J-18808-Ljbffr MMC Group