Quality Manager

Quality Assurance Manager

This position will be responsible for the implementation and management of the manufacturing company's total quality management process, developing quality procedures, implementing quality training and communicating the results of the quality efforts for processes, materials, and products.

Essential Duties and Responsibilities:

The essential duties and responsibilities include the following. Other duties may be assigned.

• Lead and manage the development, implementation and maintenance of all supplier quality activities including processes and procedures, supplier development and monitoring of existing suppliers.
• Develop and implement quality engineering methods and procedures for inspection, testing and evaluation.
• Establish strategic direction for quality-related activities to align with the company business initiatives.
• Analyze and evaluate quality processes to identify improvement opportunities and review new processes for possible integration.
• Audit work procedures and QA procedures and promote the standardization of both.
• Conduct technical and statistical investigations to resolve and correct quality-related issues.
• Perform data gathering, analysis, and distribution of quality-related data to aid in identifying improvement opportunities.
• Lead corrective action teams for customer complaints.
• Write training policies and manuals on quality issues.
• Promote quality partnerships with suppliers and customers.
• Make Quality comprehensible and sustainable without being cost prohibitive or intrusive to day-to-day operations.

Supervisory Responsibilities

• Sets expectations and ensures accountability for quality department as a group and as individuals.
• Identifies performance issues, addresses them with employees, and communicates said issues to Human Resources. Develops and implements performance improvement plans.
• Analyzes current personnel and technology resources, identifies needs in both, and works with Human Resources and Finance to develop additional capabilities when needed.
• Responsible for setting and maintaining expectations with employees
• Responsible for the training of new technicians from both a skill set and experienced-based perspective. Works with employees to create short and long-term career development plans.
• Administers personnel functions including recruiting, hiring, review and approval of job descriptions, selection and placement of personnel, performance reviews and evaluations, and compensation planning.

This position interacts and interfaces with all staff and leadership as well as:

• Strategic Partners
• Subcontractors
• Clients
• Vendors

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Required:

• High school diploma or equivalent.
• Minimum of two years of work experience in a QC or QA field, preferably in a manufacturing environment.

Preferred:

• Bachelor of Science degree in mathematics, systems management, measurements and business management, or in a related technical and/or equivalent field.
• Three to five years of experience in managing QA systems in manufacturing environment.
• Familiarity and/or experience with statistical process control
• Familiarity and/or experience with statistical methods to improve company and vendor performance.
• Bilingual (Spanish) a plus

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, blueprints, product and component specifications, data sheets and procedure manuals. Ability to effectively communicate technical details, design concepts, analysis results, and substantiation via verbal or written mediums. Ability to contribute to technical discussions before groups of customers and/or employees.

Computer Skills

To perform this job successfully, an individual should have intermediate PC skills and experience working with internet software and Microsoft Office applications (Outlook, Word, Excel, and PowerPoint). Must have the ability to operate inspection equipment and general office equipment including copier and fax machine.

Other Skills and Abilities