Order Management Specialist

Nova Biomedical: One Global Brand. One Vision. Together under one name. Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets. Job Summary The Order Management Specialist will be responsible for processing and managing customer orders and returns (RMAs), including providing delivery dates, issuing credit requests, and creating new customer ship-to accounts. This role involves consistent communication with customers through multiple channels, including phone and email, to ensure accurate order handling and a high level of customer satisfaction. Responsibilities Communicate with customers via phone, email and other channels Customer centric mindset. Ability to see situations from the customer’s point of view. Manage and process Customer orders, from beginning to end in SAP, EDI, and Esker and take ownership. Communicate backlog information to customers on an as needed basis. Meet individual goals/KPI’s and contribute to team goals/KPI’s Provide customers with product, pricing, and availability information Process credit cards Satisfy customer requests for price quotationsCreate new customer shipping accounts in SAP Manage customer issues through resolution Collaborate with warehouse team to expedite orders, minimize backorders, and provide order status to customers Communicate with appropriate finance team members to resolve billing issues Consult with other members of the Global Services team for assistance with part numbers, technical issues, and returns Experience Requirements Excellent communication skills Fluency in English Computer literacy Knowledge of Microsoft product suite Previous SAP or Esker experience a plus Some college preferred Physical Requirements And Working Conditions Ability to work at a computer for extended periods. Ability to lift and carry up to 25–50 pounds as required Ability to communicate effectively via phone, video, and written communication. Ability to occasionally move about the office to access meetings or resources. Why Work for Nova Biomedical Flexible Medical, Dental, & Vision Coverage Competitive 401k company match Bonus Program, Generous PTO and paid holidays Generous Tuition reimbursement Hybrid and flexible work arrangements Professional development, engagement and events Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices Company subsidized cafeteria in our Waltham, MA office Work Location Hybrid work schedule on-site in Billerica, MA 4 days/week on-site Targeted Salary Range $26 - $27/hour EEO Statement Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. #J-18808-Ljbffr