Digital Experience Analyst

To enhance the end-user digital experience, the fully remote Digital Experience Analyst will analyze telemetry, endpoint health, and system performance while collaborating with cross-functional teams to improve compliance and resolve systemic issues. Key responsibilities Serve as an escalation point for advanced digital experience issues, coordinating with vendors and teams to resolve complex problems Identify recurring issues from telemetry and support trends, coordinating root cause analysis and compliance remediation Own and govern the Digital Employee Experience (DEX) platform, designing automation and dashboards to improve device health and user experience metrics Required qualifications 4-year bachelor's degree in a computing or engineering field is preferred Minimum of 5 years of experience in an IT-related field Extensive knowledge of computer hardware, operating systems, and endpoint management tools Experience with Digital Employee Experience (DEX) platforms like Nexthink and scripting skills using PowerShell Familiarity with integrating telemetry platforms with ITSM systems using REST APIs and JSON payloads