IT Support Analyst (BUS TCHL SUPP ANL 2 TX)

Working under the direction of the Associate Director of Admin and IT, you will provide comprehensive technology support and consultation services to the Veterinary Genetics Laboratory (VGL). Responsibilities include implementing, managing, and maintaining the department’s computing infrastructure—both on‑premises and cloud-based—installing and maintaining servers, troubleshooting network issues, and providing desktop computing support for 70+ onsite and remote users across multiple locations. You will serve as front‑line technical expert in administration, service, and research‑oriented computing activities while ensuring compliance with computing, networking, cybersecurity, and PCI policies. Qualifications Bachelor’s degree in a related field and/or equivalent training, 4 years of related experience. Experience conducting broad technical support including hardware and software, resolving issues, communicating with non‑technical personnel, responding to questions in simple terms, and interpreting technical information clearly and effectively. Expertise administering and maintaining enterprise infrastructure including Microsoft Active Directory, Windows group policies, AWS services (EC2, S3, IAM), and centralized desktop and server management tools such as SCCM, Intune, and JAMF. Skill configuring and maintaining an IP network including DNS and DHCP servers, Ethernet hardware and cabling, and firewall administration. Demonstrated skill in configuring, troubleshooting and supporting end‑user client systems including desktop, laptop and mobile computing devices. Skill, technical knowledge, and ability to perform installation and repairs of computers, peripherals, and their internal components on mission‑critical systems. Problem‑solving skills to efficiently characterize problems and determine the best course of action. Preferred Qualifications AWS Cloud Practitioner or Solutions Architect certification. Experience configuring and maintaining cloud infrastructure in AWS, including VPCs, security groups, and CloudWatch monitoring. Experience with infrastructure‑as‑code tools such as Terraform, AWS CloudFormation, and Docker. Experience with Microsoft SQL Server and high‑availability management. Key Responsibilities 50% – Technology Support 30% – Server & Cloud Maintenance 10% – Network Support 5% – Record Keeping 5% – Project Planning Be part of an internationally recognized laboratory that provides DNA testing and research services for animals. The Veterinary Genetics Laboratory offers animal parentage verification, identification, forensics, genetic diagnostics, and research for a broad range of domestic species as well as primates and wildlife.

POSITION INFORMATION

Salary or Pay Range: $33.58/hr – $54.41/hr. Salary Frequency: Hourly Salary Grade: STEPS UC Job Title: BUS TCHL SUPP ANL 2 TX UC Job Code: 007359 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100% Fixed Shift (Work Schedule): Mon‑Fri (8am‑5pm) Location: Davis, CA / Sacramento, CA Union Representation: TX‑Technical Professionals Benefits Eligible: Yes This position is 100% on‑site Benefits High‑quality and low‑cost medical plans to fit your family’s needs. UC pays for Dental and Vision insurance premiums for you and your family. Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave. Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement. Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement. Continuing Education allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement. Access to free professional development courses and learning opportunities for personal and professional growth. WorkLife and Wellness programs and resources. On‑site Employee Assistance Program including access to free mental health services. Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage. Public Service Loan Forgiveness Qualified Employer & Student Loan Repayment Assistance Program for qualified roles. Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. Physical Demands Standing – Frequent 3 to 6 Hours Walking – Frequent 3 to 6 Hours Sitting – Frequent 3 to 6 Hours Lifting/Carrying 0‑25 Lbs – Occasional Up to 3 Hours Pushing/Pulling 0‑25 Lbs – Occasional Up to 3 Hours Bending/Stooping – Occasional Up to 3 Hours Squatting/Kneeling – Occasional Up to 3 Hours Keyboard use/repetitive motion – Occasional Up to 3 Hours Mental Demands Sustained attention and concentration – Frequent 3 to 6 Hours Complex problem solving/reasoning – Frequent 3 to 6 Hours Ability to organize & prioritize – Frequent 3 to 6 Hours Communication skills – Frequent 3 to 6 Hours Numerical skills – Occasional Up to 3 Hours Constant Interaction – Occasional Up to 3 Hours Customer/Patient Contact – Occasional Up to 3 Hours Multiple Concurrent Tasks – Frequent 3 to 6 Hours Work Environment UC Davis is a smoke‑ and tobacco‑free campus effective January 1, 2014. Work 8 am–5 pm with occasional evenings and weekends for system deployment and maintenance activities, and project priorities as needed. This is an on‑site position with occasional remote work negotiable. Very little direct customer contact, but constant interruptions and distractions are common. Personnel are responsible for following health and safety guidelines and instructions. Special Requirements Position is critical per UC policy; employment contingent upon criminal background checks, drug screening, medical evaluation, and functional capacity assessment. Position is a mandated reporter under CANRA and UC policy; compliance with applicable policies, procedures, and training requirements is mandatory. Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct, have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct, or have filed an appeal of a finding of misconduct with a previous employer. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. #J-18808-Ljbffr UC Davis Weill School of Veterinary Medicine