Customs Brokerage Agent

Job Description

Job Description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 20,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Major Duty and Responsibilities

• Timely and Accurate Shipment Processing 

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures. 

• Timely and Accurate Data Entry 

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution. 

• Timely and Accurate Billing and Accounting 

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company. 

Operations:

• Receive documents.

• Prepare customs entries in Exp.o Customs. 

• Understand the elements of the Import & export customs SOP. 

• Ensure accurate and timely data entry into operating systems from LOG to DLV. 

• Ensure timely customs clearance of shipments. 

• Monitor customs clearances and communicate with Customers. 

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Meet and maintain KPI standards, as per department goals and metrics.

Expeditors Key Performance Expectations 

• Exceptional Customer Service: 

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).  

• Job Execution: 

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

• Reliability: 

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. 

• Collaboration: 

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. 

• Communication: 

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. 

• Culture: 

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.   

• Personal Growth and Development: 

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. 

Education and Experience:

• Bachelor's Degree or equivalent experience
• 2 years Customs Brokerage/Compliance experience preferred
• Computer skills (Microsoft Word, Excel, Power Point)
• Ability to type: 45wpm
• Ability to work under pressure
• Ability to adapt to changes
• High level of attention to detail
• Strong organizational skills
• Strong communication skills
• Process oriented

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Available shifts (x3):

2 positions: Monday - Friday | 08:00am - 05:00pm

1 position: Tuesday - Saturday | 08:00 - 05:00pm

Expeditors offer excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Reporting Structure

• Customs Brokerage Lead, Supervisor, Operations Manager, Brokerage Manager