Director Of First Impressions

Job Description

Job Description

Do you deliver great customer service? Do you love people and have a relationship-based attitude? Are you understanding and enthusiastic? If so, this job may be the right one for you!

The Director of First Impressions must be able to handle a wide range of responsibilities. The right fit for this position will be friendly and engaging and will want to help others on the highest level. The Director of First Impressions will handle a variety of tasks, but the largest of which is to be a smiling face that greets those who enter our Market Center. They must work with a sense of urgency and consideration for our agents' needs and take care of them in a timely manner. The Director of First Impressions must understand that to run effectively and efficiently, a Market Center must serve our associates at a high level. 

$37,000 - $42,000 yearly

• Answer the phone properly with warmth and friendliness
• Properly route phone calls
• Greet everyone in a positive and cheerful manner
• Assist the Leadership Team
• Help to share the Market Center value story
• Receive and sort mail and deliveries
• Maintain the appearance of reception/common areas
• Care calls for calendar events
• Assist in maintaining social media
• Office communication 
• Produce reports
• Enter listings into the MLS

• 1-3 years of office experience and/or administrative support
• Spreadsheet expert
• Hospitality-minded and accommodating
• Ability to thrive in a fast-paced and ever-changing environment
• The desire to grow and be part of a highly productive team
• Possesses a learning-based personality
• Great communication skills
• Organization Skills
• Neat, clean, professional appearance
• Excellent skills in Microsoft and Google Suite, MS Word/Excel, Zoom, and all social media

Why Start Your Career with Keller Williams Realty?

We are not just a company; we are a career-building machine with the most awards in the industry:

• Local Dominance: #1 Office for Units Closed in Minneapolis, Hennepin County, and the MLS.
• Elite Culture: Consistently named a "Best Place to Work" (Glassdoor 8 years straight) & "Most Admired Workplace" (Newsweek 2026).
• Agent-Focused: Recognized by Forbes as a "Best Employer for Women" and "Greatest Workplace for Parents & Families" (Newsweek 2024).
• Unmatched Training: Backed by the #1 Training Organization across all industries (Training Magazine).
• Financial Power: Agents globally have earned over $2 Billion in Profit Share.
• Cutting-Edge Tech: Named one of Fortune's Most Innovative Companies (2023) ; recognized for Best Use of AI in the industry (Inman 2024).
• Proven Model: Consistently dominates RealTrends 500 rankings for transaction volume.

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