Protective Services Officer

Mission :

Convoy Group is a veteran-owned and operated intelligence, consulting, training, and protection firm. We leverage our range of expertise and network across public and private sectors to provide clients with highly professional, tailored, and effective solutions.

Philosophy : We believe in quality over quantity. We understand the power of organizational culture, transparency, flexibility, and incentivized autonomy to drive our superior services.

Values: (T3PAF)

1. Transparency with clients and teammates, pricing and capability, and progress.

2. Training to ensure the highest level of capability, service, and readiness.

3. Teamwork is the key to meeting our goals and clients’ needs.

4. Professionalism is the key to Convoy Group’s reputation and success.

5. Autonomy enables success across all echelons, imbues a forward-leaning culture, and facilitates growth.

6. Flexibility that is built into the business structure and business model allows for dynamic organizational change to occur; in short, the business can grow with the market’s shifting demands.

Truths:

1. We are only as good as our last performance: Certifications, good-looking marketing, and professional background only get you so far. It is what you do right now – and what you continue to do – that matters.

2. Individuals make the difference between success and failure: Every single individual in this company is a stakeholder. The analysts, agents, guards, and managers are the ones who directly safeguard clients’ needs, and they are the vanguard of our company’s values.

3. There is no one-size-fits-all security solution: All clients are unique, and what works with one client may not work with another. While there may be conceptual overlap between solutions, you must always attend to the specific requirements of every client.

4. Finding the right person for the job takes time: The relationship between employee selection and performance is not an ambiguous one. We take the time to carefully evaluate, select, train, and continuously develop all our personnel.Job Type: Full-time

About the Role: Convoy Group is seeking Convoy Group is seeking an experienced security professional to support a client at a high end venue long term.s. The ideal candidate will have 4+ years of military or law enforcement experience. CANDIDATE MUST BE CERTIFIED WITH FIREARMS (ACT 235).

Benefits:

• 401(k)

• Paid time off

• Professional development assistance

Schedule:

Tuesday - Saturday 1400 ~ 2200

Key Responsibilities:

• Maintain a visible and professional presence throughout the facility, proactively deterring unauthorized activity and ensuring a safe environment for all staff, members, and guests.

• Perform regular, documented patrols of the property, both interior and exterior, to monitor for any suspicious activity, safety hazards, or maintenance issues.

• Engage courteously with guests, members, and staff, providing assistance and support in a respectful, polished, and professional manner that reflects the venue’s luxury atmosphere.

• Adhere to the required business casual dress code and present oneself in a clean, composed, and approachable manner at all times.

• Oversee the secure entry and exit of individuals into the facility, ensuring only authorized persons are permitted access.

• Take appropriate action during incidents, including de-escalation, documentation, and coordination with local law enforcement and emergency responders when necessary.

• Maintain timely and clear communication with the Convoy Group Operations Team regarding daily activities, concerns, and incidents.

• Liaise with police or emergency services during any incident response, ensuring accurate information exchange and compliance with legal protocols.

• Accurately complete daily activity logs, incident reports, and other required documentation in a timely and professional manner.

• Maintain compliance with all state laws, including Act 235 certification standards, and uphold Convoy Group's operational procedures and code of conduct.

Skills:

• 4+ years military or law enforcement experience or relevant private sector experience.

• Combat arms, special weapons and tactics, and detective experience strongly preferred.

• Formal surveillance detection training preferred.

• Foreign language proficiency preferred.

• TCCC training (or similar) preferred.

• U.S. military combatives certification (or similar) preferred.

• Firearms (pistol) proficiency required.

• Non-commissioned officer experience or higher preferred.

• Strong written and verbal communication skills for report writing and effective communication with team members and stakeholders.

• Ability to handle conflicts and difficult situations calmly and professionally.

Additional Requirements:

• 2 professional references.

• Ability to pass a criminal background check.

• Note: Waivers granted on a case-by-case basis.

• MUST HAVE ACT 235 FIREARMS CERTIFICATE

Please note that this is not an exhaustive list of duties and skills. Additional responsibilities may be assigned as needed.

Compensation details: 26 Hourly Wage

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