VP of Talent Operations

As the VP of Talent Operations, you will act as the chief architect and operator of the Toptal Marketplace—our open, two-sided talent platform—driving the strategy, structure, and execution needed to scale this offering with precision and excellence. You will own the end-to-end performance of the Talent Operations function, developing the systems, processes, and teams that enable it and overseeing how the marketplace functions to deliver high-quality, high-velocity matches between talent and clients. This role demands a builder’s mindset, a deep sense of ownership, and a bias toward scalable solutions. You will not only execute but also invent, pushing the limits of what’s possible in digital talent marketplaces. Responsibilities: You will be responsible for building and executing a strategy to effectively meet the speed and quality expectations of our talent and clients. Working with our Executive and Marketing teams, you will develop processes to optimize talent supply against planned and targeted demand while ensuring talent satisfaction to continually attract high caliber talent and deliver an outstanding client experience. Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline processes that result in efficient means to source, screen, and place talent under expanding vertical and specialization scenarios. Qualifications and Job Requirements: Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred. Minimum 10 years experience effectively managing large-scale, multi-faceted operations with supply/demand components, ensuring client expectations for speed and quality are met. Ability to formulate and successfully execute upon business unit Key Performance Indicators. Proven ability to effectively apply analytics and business insights to the creation of strategic plans and executive decision-making. Understanding of Data Architecture and Analytics toolkits and languages. Demonstrated success with developing and deploying process improvement and workflow enhancements that result in streamlined operations. Financial acumen to develop and manage pricing strategies that project and optimize ROI in a two-sided market. Experience working with Finance to formulate compensation programs that effectively drive desired behaviors and align with business financial objectives. Experience working with Product Managers to deliver requirements that support optimization of workflow and operational processes. Experience with development of risk management processes designed to detect and prevent fraudulent activities. Must have the ability to promote collaboration and proactively communicate with different stakeholders to drive alignment with strategic initiatives and hold teams accountable. Experience working in the recruiting, outsourcing, and/or talent space is a plus. You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do. Essential Job Functions Regularly and reliably attend scheduled virtual team meetings on camera. Work independently with minimal supervision. Use all required digital collaboration tools. Prioritize and self-manage workflows and deadlines. EEO Statement Toptal is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr Toptal