Wellness Member Experience Supervisor

Job Description

Job Description

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, The Crossroads Reversable King Collins Golf Course, Anson Point Golf Course designed by Coore and Crenshaw, a lawn and racquet club, a community farm, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, art gallery, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary:

The Member Experience Supervisor plays a vital role in creating a welcoming and hospitable environment for members and guests in a dynamic and fast-paced club setting. This position requires a courteous yet professional attitude during all interactions, ensuring exceptional service is delivered at every touchpoint. The ideal candidate will be flexible, detail-orientated, and committed to maintaining a positive atmosphere while supporting a wide variety of activities and day-to-day operations.

Benefits:

We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more.

Essential Job Functions:

• Ensure a safe, welcoming, energetic, and well-structured environment for all wellness classes, services, and member interactions.
• Deliver a high level of personalized service and attention to members before, during and after classes and wellness appointments.
• Uphold and role model department standards for exceptional member experiences.
• Serve as a professional presence at the Palmetto Bluff Club Fitness front desk five shifts per week, greeting members, checking participants into classes and appointments, supporting instructors, and assisting with daily operations.
• Oversee the front desk operations, including Wellness Cafe transactions, retail sales, member inquires, daily billing, contractor invoices, and appointment coordination.
• Maintain cleanliness, organization, and presentation standards throughout all studios; complete assigned facility sweeps and inspections.
• Core responsibility is to maintain the overall upkeep of the Palmetto Bluff Club Fitness Center Front Desk including the comfort station and ensure the space remains tidy, organized, and clean.
• Process Wellness Cafe and retail transactions accurately, provide product recommendations, and delivery exceptional customer service.
• Collaborates with team on department goals, class programming, events, facility improvements, processes, and assists with wellness initiatives as needed.
• Attend and actively participate in weekly department meetings, quarterly All-Hands meetings, training sessions, and other required team gatherings.
• Participate in the leadership holiday coverage rotation as assigned.
• Support wellness events, special programs, and departmental initiatives as needed.

Qualifications:

• Friendly, professional demeanor with a custom-first attitude.
• Previous hospitality experience in resort or club environment is a plus.
• Strong proficiency in POS systems, reservation software, and calendar management.
• Ability to develop positive relationships, always be humble, and crush expectations.
• CPR/First Aid certified.
• Previous hospitality experience in resort or club environment is a plus.
• Hungry, humble, and smart teammate.

Physical Requirements:

• Work tasks are performed both indoors and outdoors.
• Must be able to lift 50lbs.
• Must be able to exert well-paced ability to reach different outlets and other departments on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and listening occur continuously in the process of communicating with members, teammates, and leadership.

Schedule:

• Sunday 6:00am – 2:00pm
• Monday 6:00am – 2:00pm
• Tuesday 6:00am – 2:00pm
• Wednesday 6:00am – 2:00pm
• Thursday 6:00am – 2:00pm

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.