Front of House Manager

Front of House Manager Pizza Inn of Rocky Mount Role Summary Are you a dynamic hospitality leader with a passion for excellence? Join the award‑winning Pizza Inn of Rocky Mount, one of the top‑performing stores in the country, as our Front of House Manager. Lead a talented team, create memorable experiences, and uphold our high service standards. Ready to make a significant impact? We want to hear from you! Key Responsibilities Leadership & Guest Experience Be the Face of Our Brand: Greet guests warmly as they enter, ensuring every interaction reflects our commitment to excellence. Guest Engagement: Lead pre‑shift meetings to share updates, special requests, and service goals. Reservation Management: Oversee guest reservations and design floor plans to optimize the guest experience. Issue Resolution: Address and resolve guest concerns promptly to maintain our high service standards. Operational Excellence Service Oversight: Manage the daily dining room operations—from setup to service and breakdown across various service types (buffet, a la carte, parties, etc.). Quality & Cleanliness: Maintain a pristine dining environment by ensuring that service areas, equipment, and team member uniforms are immaculate. Team Coordination: Serve as the liaison between the dining and kitchen teams to ensure smooth, efficient service. Administrative & Financial Management Budget Management: Monitor labor and supply costs, adjusting schedules and resources to meet budgetary goals. Technology Utilization: Use computer systems and tools (including Microsoft Office Suite) for scheduling, forecasting, revenue reporting, and correspondence. Inventory Oversight: Maintain and account for dining room assets such as silverware, glassware, and other essentials to ensure readiness and cost control. Performance Analysis: Review financial and operational reports to identify opportunities for efficiency and revenue growth. Team Development & Training Lead & Inspire: Recruit, train, and supervise dining team members to cultivate a high-performing, guest-focused team. Innovation in Service: Develop and implement new service strategies, promotions, and team contests to boost guest satisfaction and repeat business. Continuous Improvement: Provide constructive feedback, absorb suggestions, and work collaboratively with upper management to refine procedures. Additional Duties Safety & Emergency Preparedness: Ensure all team members are trained and prepared for emergency situations. Service Innovation: Suggest and implement improvements in dining service procedures and layout. Extra Assignments: Assist with other projects and duties as required by the General Manager. What We’re Looking For Experience: Prior experience in food service management or a similar hospitality role. Skills: Exceptional leadership, communication, and multitasking abilities with a guest-first mindset. Technical Proficiency: Basic proficiency in Microsoft Office and related scheduling/reporting tools. Physical Requirements: Capable of performing physical tasks including lifting up to 50 pounds, and standing or walking for extended periods. Language: Must be fluent in English—both written and spoken. Why Join Us? At Pizza Inn of Rocky Mount, we’re not just a team—we’re a family dedicated to excellence. We offer: Competitive Compensation & Benefits: Recognizing your contributions with competitive pay and performance incentives. Professional Growth: Continuous training, mentorship, and clear paths for career advancement. Vibrant Culture: A dynamic work environment that values innovation, teamwork, and a positive attitude. Become a key player in our mission to redefine dining excellence and create memorable experiences for every guest. If you’re ready to lead, inspire, and grow with us, apply today! #J-18808-Ljbffr Workstream