Leasing Agent III (Solaire) (Job ID 1310) at Westland Real Estate Group Las Vegas, NV

Leasing Agent III (Solaire) (Job ID 1310) – Las Vegas, NV The Leasing Agent presents and leases properties to prospective lessees. The goal is to scout potential clients, turn them into residents, and achieve high occupancy rates. Acting as the Westland’s representative on-site makes this a key position, where the primary duties are to greet clients, to professionally present all features and benefits of their assigned community, and properly secure lease agreements from qualified prospective residents. It is extremely important for us that our Leasing Agents be customer service‑oriented and strive to make current residents feel welcome in their community and comfortable in their home. Experience General office, customer service, and sales skills. Computer literate, including Microsoft Office and other operational programs; knowledge of Yardi a plus. Ability to read and interpret documents such as rental application, rental agreement, policies and procedures, resident rules and regulations, safety rules, maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Ability to calculate figures and amounts such as discounts, commissions, prorations, and percentages. 2–3 year leasing agent experience. Education High school diploma or general education degree (GED); B.A. is preferred. Personal Competencies Integrity; competence; creativity; professionalism; customer‑focused; articulate; detail‑oriented/organized; strong customer service skills; high degree of flexibility and tolerance for change. Additional Requirements Excellent interpersonal skills and ability to deal effectively with persons from diverse socioeconomic and ethnic backgrounds. Knowledgeable telephone and sales techniques. Job Duties and Responsibilities Administrative Meet and greet prospective residents; determine customer’s needs and preferences, and professionally present community and unit while communicating benefits of features and amenities; conduct tours of community and show units. Explain rental criteria and determine if prospects meet requirements prior to applying. Prepare and execute lease agreements in accordance with Westland Real Estate Group’s property standards and state regulations. The Leasing Agent III position requires a minimum of 15–20 new leases per month on a consistent basis. Be fully informed of current rental rates, sizes, locations and all amenities of property. Maintain work areas and offices in a clean and orderly manner; ensure the model unit is clean and presentable; ensure proper upkeep of all prospective rental applications, resident and property files. Assist Level I leasing agents in understanding the Westland criteria, application process, and file maintenance. Review and accept completed rental applications. Conduct credit checks, rental verifications, employment verifications to qualify potential renters according to Westland’s criteria. The Level III Leasing Agent is expected to process 15–20 applications accurately, efficiently and consistently; also assist Level I and II in processing as needed. Conduct all business in accordance with Westland Real Estate Group’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other federal and state laws. Resident Acquisition and Retention Maintain a professional appearance and attitude at all times. Receive all telephone calls and in‑person visits. Listen to resident requests, concerns and comments. The Level III Leasing Agent is expected to handle all resident issues without assistance. Determine the needs, living standards and economic viability of prospect customers. Promptly submit a maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.; follow up on a timely basis if unable to respond to residents on all matters. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis; ensure proper maintenance and inspect properties periodically. Ensure apartment is ready for resident’s use upon agreed move‑in date. Stay knowledgeable of the property’s market status. Provide information to existing and prospective residents on all aspects of properties (expansions, zoning, etc.). Negotiate leasing terms and conditions. Collect application fees, security deposits and rent payments in a timely manner. Inform residents of any changes to the rental agreement or upcoming problems with the property, using Westland Real Estate Group’s designated forms and procedure checklists. Follow up with prospective renters; use the CRM system to follow up and reach out to prospective residents on a daily/weekly basis. Monitor use of community facilities, including laundry, mail and fitness center. Actively coordinate all renewals throughout the month. This includes sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing options. The Leasing Agent III is expected to negotiate lease renewal terms per manager’s instructions. Play an active role in the renewal process. Report unusual or extraordinary circumstances regarding the property or residents. Assist assistant manager in collection of delinquent rents. The Leasing Agent III should regularly assist in creation, distribution, and discussion with residents of 5‑day notices and explain the ledger to a resident. Marketing Participate in outreach marketing activities on a regular basis to obtain prospective residents. Advertise available properties using a variety of media and promoting materials available by Westland Real Estate Group’s Marketing Department; communicate with Marketing Department at least once per week. Post Craigslist ads daily using Marketing Department materials. Assist in placing, removing/updating banners, balloons, signs, flags, etc. Distribute newsletters, pamphlets, flyers, etc. Conduct market surveys and shop competitive communities either in person or via phone. Inspect model units and market‑ready vacancies daily to ensure cleanliness. Update online advertising to reflect current market pricing daily. Maintain awareness of local market conditions and trends; contribute ideas to the property manager for the marketing community and for improving resident satisfaction. The Leasing Agent III is expected to have full knowledge of competition and higher input on ideas for promoting the property and assisting in resident satisfaction. Safety Responsibilities Learn and ensure compliance with all company, local, state and federal safety rules. Ensure that unsafe conditions are reported and corrected in a timely manner. Benefits Medical (dependent coverage options as well) Dental (dependent coverage options as well) Vision (dependent coverage options as well) Life Insurance (dependent coverage options as well) Short Term Disability Insurance Long Term Disability Insurance 401K with employer matching 6 Sick Days a year 10 Vacation Days a year to start Paid Holidays Rent Discounts and More! This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. All applicants being considered for employment must pass a background check, drug screening and any other applicable pre‑employment screening. Westland Real Estate Group is an equal opportunity employer. #J-18808-Ljbffr Clough AMEC.