Contents Manager

Benefits 401(k) 401(k) matching Bonus based on performance Company car Company parties Competitive salary Employee discounts Free food & snacks Opportunity for advancement Paid time off Training & development Wellness resources Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities Monthly cross-training opportunities to advance your career Flex schedule - at Servpro we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time. Paid training Referral program Great culture and team dynamic Bonus opportunities based on performance Job Description You’ll be performing emergency services for people suffering water- or fire-related property damage. This is a management/leadership position which includes: Job Responsibilities Hiring, training and managing technicians and laborers Cleaning and deodorizing fire damaged buildings and personal property Documenting, inventorying, cleaning, packing and managing personal property items Managing projects and communicating with customers, clients and vendors Scheduling and directing crew chiefs Completing job file documentation Building and maintaining relationships with clients and vendors to help build business Lead a team of hardworking individuals serving others within your community Be empathetic and show a sense of urgency while communicating through modern technology Foster an environment of collaboration and teamwork within the division and company Self-managing and time management skills Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration Job schedule management and coordination Assist other team members when needed and foster a positive working relationship with other departments Be a great representative of our brand Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment Manage projects and existing crews Supervise pack-outs and inventory/evaluation of items Qualifications Experience managing fire cleaning and contents projects in the restoration industry Valid driver’s license Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed Must pass criminal background check 3+ years experience in Contents Restoration or Moving Experience Dedication to customer service Ability to lead others from diverse backgrounds Excellent written and verbal communication skills Ability to learn and implement software programs that track and identify contents IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration) Valid driver’s license with a clean record Have the ability to work nights/weekends and overtime, if needed Desire to continually learn new things #J-18808-Ljbffr Servpro Industries, Inc.