Pool Server

Part-Time Pool Server

Del Webb Sun City, located in Bluffton, SC, is pleased to announce an excellent career opportunity for a part-time Pool Server! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

Position Overview The ideal candidate will be comfortable guiding guests through the menu, responding to dietary questions, anticipating guest needs, and working closely with the kitchen, bar, and management teams to deliver a consistent and enjoyable dining experience. This is an hourly position with tips. Compensation: $15.00 per hour plus tips

Job Duties

• Provide prompt, friendly, and professional service to residents and guests in the dining room, bar area, and on the patio.
• Greet guests, explain menu offerings and specials, and answer questions about food and beverages.
• Take food and beverage orders and accurately enter all items into the Toast Point of Sale system.
• Verify guest identification and follow all South Carolina alcohol-service laws and responsible-service procedures.
• Deliver food and beverages promptly using established seat-position and service standards.
• Check on guests throughout their meal, anticipate their needs, and respond promptly to additional requests.
• Maintain working knowledge of all food and beverage offerings, including ingredients, preparation methods, accompaniments, beer, wine, cocktails, and nonalcoholic options.
• Promote menu items, specials, desserts, premium beverages, and other offerings when appropriate.
• Safely handle food allergies and dietary restrictions by clearly communicating guest needs to the kitchen and management team.
• Process credit card and cash transactions accurately, provide correct change, and follow all guest-check and cash-handling procedures.
• Follow all tip-out, cash-handling, and accounting procedures.
• Prepare tables before service and maintain clean, properly stocked, and organized server stations.
• Clear and reset tables efficiently and transport used dishes to the appropriate dish area.
• Complete all assigned opening, ongoing, and closing duties, including cleaning tables, rolling silverware, restocking supplies, and disposing of trash.
• Maintain clean and sanitary dining, patio, and service areas throughout the shift.
• Assist with food running, bussing, beverage service, and other responsibilities as needed to support the team.
• Communicate effectively with the kitchen and bar to ensure accurate and timely order preparation.
• Notify management promptly of guest concerns, service delays, low inventory, safety issues, or unusual situations.
• Respond calmly and professionally to dissatisfied guests and involve management when appropriate.
• Follow all health department regulations and food-safety standards.
• Follow alcohol-awareness procedures, including TIPS guidelines, and notify management when alcohol service should be limited or refused.
• Attend all pre-shift meetings and scheduled staff meetings on time and in proper uniform.
• Maintain a professional appearance and a courteous, respectful attitude toward residents, guests, coworkers, vendors, and management.
• Represent The Brackish Bar & Lounge and Troon in a professional manner that supports their values and reputation.
• Perform other duties as assigned by management.

Required Education, Training, Knowledge, and Experience

• High school diploma or equivalent preferred.
• Previous restaurant, hospitality, or customer-service experience preferred.
• Experience with Toast or another restaurant point-of-sale system is helpful.
• Working knowledge of food and beverage service standards.
• Knowledge of responsible alcohol-service practices and applicable South Carolina regulations.
• Must possess or be willing to obtain required food-safety and responsible alcohol-service certifications, including ServSafe and TIPS or an approved equivalent.

Core Skills, Competencies, and Characteristics

• Excellent customer-service and hospitality skills.
• Strong verbal communication and active-listening abilities.
• Ability to manage guest concerns professionally and diplomatically.
• Strong organizational and time-management skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Accurate math, order-entry, and cash-handling skills.
• Professional appearance and demeanor.
• Dependable, punctual, and flexible availability.
• Team-oriented mindset and willingness to assist coworkers.
• Ability to work effectively with kitchen, bar, and management teams.
• Commitment to personal hygiene and proper uniform standards.
• Proficiency in spoken and written English sufficient to communicate with guests, coworkers, and management.

Work Environment

• This position operates in a restaurant and general food-service environment.
• The Server may be required to stand and walk for up to ten hours during a shift.
• The position requires frequent bending, reaching, carrying, lifting, and moving throughout the dining room, bar, kitchen, and patio areas.
• The position may require lifting and carrying up to 40 pounds.
• The Server may work indoors and outdoors, including in bright sunlight, heat, humidity, and changing weather conditions.
• Evening, weekend, holiday, banquet, and special-event availability may be required.

Benefits & Other Compensation:

• Healthcare Benefits Medical (if determined by the ACA measurement)
• Retirement Benefits 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

About Troon Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.