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Grafana Observability SME

Omni Inclusive

Grafana Cloud Observability Platform EngineerTop Skills: 1. Production expertise across the full Grafana stack: Mimir, Loki, Tempo, Alloy, Beyla, Grafana Application Observability, Unified Alerting. 2. Strong PromQL, LogQL, and TraceQL authoring skills; able to write recording rules and SLO queries from scratch. 3. OpenTelemetry practitioner — OTLP, collectors, SDK/agent instrumentation for at least three of Java,.NET, Go, Python, Node.js. 4. eBPF-based auto-instrumentation experience with Beyla (or equivalent — Pixie, Cilium Tetragon) in a production context. 5. Experience integrating Grafana alerts into ServiceNow Event Management (native inbound integration, not webhook-only patterns); familiarity with ServiceNow ITOM, AIOps event correlation, and CMDB CI attachment. 6. Multi-environment hosting fluency — on-prem, AWS, Azure — and Linux/Windows host agent deployment at scale. 7. Dashboard-as-code and GitOps patterns (Grafana provisioning, Terraform provider, or Grizzly). 8. Excellent written communication — solution architecture documents, runbooks, and stakeholder-facing status reporting.Role Summary: Own the end-to-end technical design, build, and operationalization of the Grafana Cloud observability platform for a 50-application estate spanning Java, .NET, Go, Python, and Node.js workloads hosted across on-premises data centres, AWS, and Azure. The SME serves as the senior technical authority across all eight in-scope Grafana Cloud modules and is accountable for instrumentation strategy, alerting design, dashboarding standards, and integration into ServiceNow ITOM via native Event Management.Key Responsibilities:Platform architecture and configuration across all eight in-scope Grafana Cloud modules.Tenancy and access design — organizations, folders, teams, role-based access control, dashboard variables, template links, and annotations.Application instrumentation strategy by technology stack.Log pipeline engineering via Alloy — structured JSON, Log4j/Logback, Serilog, NLog, Windows Event Log, Winston, Pino, loguru — with parsing rules tuned per stack and LogQL-based dashboards and alerts.Alerting design — PromQL/LogQL/TraceQL rules, severity taxonomy, grouping, routing, and notification policies.Single Pane of Glass — design and deliver a tiered SPoG that surfaces Grafana application telemetry alongside contextual links to SolarWinds and Uptrends.Business Dashboards and Reporting — partner with the Dashboard Lead to define KPI taxonomy and ensure dashboard-as-code patterns and version control.ServiceNow ITOM integration — co-own the design and review of Grafana ? ServiceNow Event Management (native inbound integration) flow: event allow-list governance ("deny by default"), enrichment, deduplication, AIOps correlation, automated incident creation with severity mapping and assignment group rules, CMDB CI attachment, and ServiceNow-as-master incident state.Quality assurance authority across all technical deliverables — solution architecture document, instrumentation runbooks, dashboard and alert library, integration test results.Phased delivery execution — Mobilise & Client ? Application Foundation (ML1) ? Onboarding of 40 Simple apps (ML2) ? Medium/Complex apps + ITOM Integration (ML2?3) ? SPoG, Dashboards & Reporting (ML3?4) ? Stabilisation, KT, and post-deployment support (ML4).Knowledge transfer — produce platform operating procedures and conduct structured handover to the client's run team.Required Skills & Experience:7+ years in observability/monitoring engineering with deep, recent hands-on Grafana Cloud experience (not just OSS Grafana).Production expertise across the full Grafana stack: Mimir, Loki, Tempo, Alloy, Beyla, Grafana Application Observability, Unified Alerting.Strong PromQL, LogQL, and TraceQL authoring skills; able to write recording rules and SLO queries from scratch.OpenTelemetry practitioner — OTLP, collectors, SDK/agent instrumentation for at least three of Java,.NET, Go, Python, Node.js.eBPF-based auto-instrumentation experience with Beyla (or equivalent — Pixie, Cilium Tetragon) in a production context.Experience integrating Grafana alerts into ServiceNow Event Management (native inbound integration, not webhook-only patterns); familiarity with ServiceNow ITOM, AIOps event correlation, and CMDB CI attachment.Multi-environment hosting fluency — on-prem, AWS, Azure — and Linux/Windows host agent deployment at scale.Dashboard-as-code and GitOps patterns (Grafana provisioning, Terraform provider, or Grizzly).Excellent written communication — solution architecture documents, runbooks, and stakeholder-facing status reporting.Nice to Have:Grafana Certified Professional or equivalent vendor certification.Prior experience in a regulated utility, energy, or critical-infrastructure environment.Familiarity with SolarWinds and Uptrends (sufficient to design clean boundaries with retained tooling, not to administer them).Experience with ServiceNow CSDM and Service Mapping governance.Exposure to FinOps for observability — cardinality control, log volume management, retention tuning in Mimir/Loki.Out of Scope for This Role:Server health and network monitoring (owned by SolarWinds).URL/synthetic endpoint monitoring (owned by Uptrends).ServiceNow ITSM workflow ownership — incident lifecycle remains with the client's ITSM/ITOM team; this role designs the integration, not the downstream process.

Vacancy posted 4 days ago
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