Customer Service Representative

Indotronix International Corporation

Duration: 12 Months

Shift: M-F 8-5

Pay Rate: $24.00 per hour on W2

Position summary:

Quote Management & Follow-Up (Primary Focus)
Proactively track all open service quotes and conduct systematic follow-up to drive order conversion
Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed
Identify and escalate high-value or at-risk quotes to sales leadership
Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities
Manage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed
Coordinate with production, planning, and logistics teams to ensure timely fulfillment
Communicate order updates, delays, or changes to customers as needed
Support continuous improvement efforts related to quoting accuracy, follow up and turnaround time
Data Management & Reporting
Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP system

Vacancy posted more than 2 months ago

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