Customer Service Representative

Hawkins Electric Service

Job Description

Seeking a friendly outgoing Customer Service Professional for an established Electrical Contractor located in the Washington-Baltimore Corridor. You will work in a busy team atmosphere, answer calls from residential and commercial clients, book & schedule the call as well as dispatch technicians. We are looking for candidates that can have fun, make the customer happy and be focused to get the job done!

Characteristics of a person who would excel at this position would include:

Strong team player mentality – willingness to lend a hand!
Meticulous attention to detail
Excellent interpersonal skills
Clear verbal and written communication skills
Highly organized in both work and self
Ability to be forward-thinking and anticipatory
Solid problem-solving capabilities
Handle customer inquiries and complaints
Being people oriented
Develop and maintain a knowledge base of the evolving products and services

Qualifications:

2+ years’ experience in customer service, sales, or other related fields
Strong work ethic
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
High level of proficiency at the Microsoft Office Suite of products, especially: Outlook, Excel & Microsoft Word are required
Bilingual English/Spanish fluency desirable
Associates degree is preferred
Monday through Friday position

Apply Now!

\nCompany Description

Hawkins Electric Service, located in Prince Georges County, Maryland has been proudly serving the District of Columbia/Baltimore corridor since 1918 and the Delmarva region since 2021. Our employees have enabled us to continue to grow for those 108 years, building partnerships with our clients, providing them the best value while creating exceptional customer service experiences. From Customer Service Rep's, to our Estimator's, Project Manager's, Electrician's, and Apprentice's. If you share the same commitment to the customer and want to work in a friendly, motivated environment- Apply now!

Company Description

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Vacancy posted 2 days ago

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