Behavioral Health Navigator

Reports To: Program Manager

FLSA Status: Non-Exempt Employment Status: Full-Time $32-$34 p/h

Position Summary: The Behavioral Health Navigator improves access to behavioral health and recovery services by providing culturally and linguistically responsive outreach, screening, care coordination, and system navigation. The Navigator serves as a central point of contact for participants and partner agencies, helping individuals affected by crime, violence, trauma, and community instability successfully access behavioral health, healthcare, victim services, and other community resources.

Essential Duties and Responsibilities: Conduct participant intake, behavioral health screenings, and needs assessments; provide trauma-informed care coordination and healthcare navigation; coordinate referrals and warm handoffs to behavioral health, healthcare, victim services, housing, and community resources; develop individualized service plans in collaboration with participants and providers; monitor participant engagement and conduct follow-up to reduce barriers to care; maintain regular communication with coalition partners regarding referrals and service coordination; educate participants about available behavioral health and recovery services; assist participants with appointment scheduling, transportation resources, and benefit navigation; maintain timely, accurate, and confidential documentation in accordance with organizational and grant requirements; collect data supporting grant performance measures and evaluation activities; participate in outreach events, coalition meetings, and interdisciplinary case conferences; support culturally and linguistically responsive service delivery, utilizing interpretation services when needed; participate in continuous quality improvement activities and staff training; represent SURVIVORS professionally in the community; and perform other related duties as assigned.

Supervisory Responsibilities: This position does not supervise staff.

Minimum Qualifications: Bachelor's degree in social work, psychology, public health, human services, or a related field (or equivalent experience); minimum two years of experience in behavioral health, case management, healthcare navigation, or community services; knowledge of trauma-informed and culturally responsive practices; experience working with diverse and underserved populations; and excellent communication, organization, and problem-solving skills.

Preferred Qualifications: Experience serving refugees, immigrants, survivors of violence, or other vulnerable populations; bilingual or multilingual proficiency; knowledge of San Diego County behavioral health and social service systems; and experience with electronic health records and federal grant documentation.

Knowledge, Skills, and Abilities: Knowledge of behavioral health systems, care coordination, community resources, motivational interviewing, and trauma-informed care. Ability to build trusting relationships, coordinate services across organizations, maintain confidential records, communicate effectively with diverse populations, and manage multiple priorities.

Physical Requirements and Working Conditions: Work is performed in office, clinic, school, and community settings throughout San Diego County. Requires local travel, prolonged computer use, and occasional evening or weekend outreach activities.