ENTRY Phlebotomist I

Pay Range: $12.75hr - $17.75hr


Job Overview:


The Entry Phlebotomist I / Lobby Experience Coordinator (LEC) assists with patient care by greeting patients upon arrival and answering questions or concerns with care and compassion. The candidate will help maintain the integrity of the waiting area and assist with breaks when other phlebotomists are unavailable, while utilizing phlebotomy skills to grow within the organization. The role involves direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures in a safe and accurate manner. The candidate will demonstrate excellence in customer care with a focus on process skills, sensitivity to confidentiality, and accurate patient information. This role functions primarily as a lobby greeter to assist patients with checking in at the kiosk and ensuring comfort while waiting, as well as filling in for breaks and covering staffing shortages.


Job Duties:


Under the direction of the area supervisor, perform daily activities accurately and on time.


Maintain a safe and professional environment.


Maintain required records and documentation.


Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general, along with a willingness to learn new skills.


Job Requirements:

• Ability to handle patients with care and compassion while assisting with check-ins in the lobby through either a self-service kiosk or handheld tablet.
• Willingness to work both in the lobby and in a draw room with patients to help with coverage during breaks.
• Ability to perform with confidence both forensic and clinical specimen collection and processing duties following established practices and procedures.
• High level of customer service experience and skills.

Required Education:

• High school diploma or equivalent.
• Phlebotomy experience, including an internship or externship to learn the basics.

Work Experience:

• Minimum of 1+ years of client-facing customer service experience (such as retail or Home Health Aide).
• Phlebotomy experience.
• Keyboard and data entry experience.