Claims Coordinator

POSITION DESCRIPTION SUMMARY: The Claims Coordinator is a vital contributor to the company’s Safety and Workers' Compensation programs, which include General Liability (GL), Auto, and various other insurance policies. This role is focused on actively reducing preventable accidents affecting both employees and customers by employing thorough claim analysis and effective strategic initiatives. The coordinator will carefully review incoming claims and collaborate with field management to ensure that submissions are detailed and complete. By utilizing data analytics to identify trends and potential risks, this position will play an instrumental role in developing targeted action plans that enhance safety across the organization. Through these constructive efforts, the coordinator not only prioritizes the well-being of individuals but also strengthens the overall safety culture within the company, contributing to a more secure and productive work environment for everyone involved.

DUTIES AND RESPONSIBILITIES:

• Work with management teams and associates on utilizing the Company Return to Work program to ensure alignment with the Company Strategy
• Assist with creating training programs and policies designed to educate retail and restaurant management on safety/worker’s compensation compliance
• Assist in providing safety enhancement recommendations and processes to implement policy changes in response to accident cause analysis reviews
• Assist with the filing of property, general liability, and auto claims.
• Assist with Worker’s Compensation Reviews with Insurance Company and Broker
• Collaborate with Human Resources and the Safety Loss Control Manager to address return-to-work accommodations and ensure proper documentation of lost time
• Work together with claimants (associates) to discuss the progress of their return to work and the claims process
• Provide consolidated reporting of all accidents monthly
• Support in formulating effective strategies and action plans aimed at proactively reducing safety violations, incidents, and losses
• Collaborate with the Asset Protection/Safety field team and Regional Directors to develop strategies for reducing incidents
• Assist with developing Safety and Claims Management training for retail stores and restaurants alongside the AP Safety and store operations teams

POSITION QUALIFICATIONS:

• Bachelor’s degree required or 5 years' experience in lieu of bachelor’s degree
• Minimum three (3) years progressive safety and/or risk management experience
• Degree in Safety/Risk Management or related area preferred
• ARM, CSP, or ASP certification is preferred.
• Ability to work flexible shifts in a team-oriented environment, available 7 days a week, 365 days a year.
• Ability to communicate (orally and written) effectively using the English language
• Presentation skills required
• Travel as required throughout North America.
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances
• Able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Skilled in using computers and proficient in Microsoft Office.
• Ability to pass the Federal Criminal History Records Check, the Paradies background check and the applicable Department of Transportation requirements

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Equal Opportunity Employer


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