Sales Manager

Sales Manager

Holiday Inn Express Gatlinburg (LHP GAT1) - Gatlinburg, TN 37738

Overview

Position Type Full Time Category Hospitality - Hotel

Description

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Sales Manager has overall responsibility for achieving and/or exceeding revenue goals. The position is responsible for a specific segment or segments of business as defined in established goals with 60% of his or her time focused on outside sales.

Essential Duties and Responsibilities include the following. Other duties may be assigned by a supervisor as needed:

• Develops strategy for and initiates potential business account interest, solicits and negotiates contracts for hotel business for a specific assigned market(s).
• Formulates program and submits formal sales proposals to prospective customers.
• Participate in responding to RFP's and developing accounts.
• Leads on-site inspections by customers, entertains customers, perform sales calls to develop leads.
• Meets or exceeds monthly, quarterly, and annual room night and revenue goals as assigned by market.
• Makes sales appointments and cold calls to consistently prospect accounts for all direct sales segments.
• Handles account details so that all pertinent aspects of solicitation, rate negotiation, closing and event details are complete and documented.
• Coordinates various departments' participation in servicing accounts, including effective, accurate, timely and thorough communication.
• Assists in implementing special promotions and attends sales-related functions relating to direct sales segments i.e. sales blitzes, networking, tradeshows etc.
• Participates in daily/weekly sales/business review meeting, pre- and post-convention meetings, training and other sales-related meetings as required.
• Grows new and/or existing relationships with assigned corporate accounts and other sources of group business.
• Meets or exceed expectations for prospecting calls, appointments, presentations, proposals and closes.
• Knowledge of market trends, competition and key customers of the hotel.
• Assists Director of Sales in various duties and assignments.
• Performs any other job related duties as assigned.
• Possesses knowledge of hospitality, business and basic accounting principles and practices.
• Effective listening, verbal, written, negotiation and closing skills.
• Strong professionalism, diplomacy, selling skills and work habits.
• Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure.
• Organizational skills that result in accurate, timely and thorough work.
• Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.

Must have exceptional customer service skills.

Demonstrated ability to perform multiple tasks in a busy environment and remain flexible.

Ability to work well in a team environment.

Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.

Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.

Education and/or Experience: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms. The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.