Optician

Job Summary

Average range of $350-$750 per month in commission sales.

SVS Vision opticians will help customers achieve the right type of eyeglasses, lenses, or contact lenses according to their prescription and needs.

Position Summary

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre‑screening activities prior to patient exams. Prepare work orders for the Optical Lab. Process medical billing information. Maintain frame inventory.

Duties and Responsibilities

• Provide excellent customer and patient service according to company and store standards.
• Analyze patient eyewear needs.
• Recommend specific lenses, lens coatings and frames to satisfy patient needs.
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with proper frame repairs and adjustments.
• Show patients how to insert, remove and care for their contact lenses.

• Maintain a complete knowledge of third‑party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Prepare work orders containing specific instructions for the Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.
• Confirm appointments.
• Process transactions in the optical billing and point of sale systems.
• Upload all supporting documents to the EHR, including IDs, insurance cards, insurance plan sheets and charts.
• Organize and file patient and customer records.

Minimum Knowledge, Experience & Skills Requirements

• Maintain license as required by State.
• High School Graduate or equivalent.
• Previous experience in an office and/or optical dispensing setting is preferred.
• Able to handle multiple customer interactions/phone calls at a time.
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing.

Essential Functions & Work Requirements

• Communicate effectively at all levels within the organization through written and two‑way verbal communication.
• Read and write at a high school graduate level.
• Sit or stand for extended periods of time.
• Operate various office equipment (e.g., tablet, personal computer, telephone, fax machine, copier, etc.).
• Lift 10 to 20 pounds.
• See (near, distance, color, and depth perception).
• Manual and finger dexterity, as well as hand/arm steadiness.
• Grip and hold items.
• Good eye and hand coordination.
• Operate a cash register, various optical equipment and tools.
• Adapt to changing policies and duties required for the business.
• Work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines.
• Travel between offices to support patient care and company objectives.

Benefits and Perks

• Energetic environment
• Paid vacation and personal time off, paid holidays
• Available anniversary bonus
• Paid mileage
• Paid rate increases per union contract
• License and CE reimbursement
• Sales commission
• Above‑market salary
• Matching 401(k) plans
• Affordable medical and dental benefits
• Vision benefits provided by SVS Vision
• Life and disability insurance
• Company sponsored discounts on many useful items and services
• Ability to transfer based on seniority
• Opportunity for growth within the company
• Rewards and recognition for outstanding performance
• Professional training
• Licensed and CE reimbursement (licensed states only)
• Perfect attendance bonus