Director, Lease Administration (REMOTE)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a Lease Administration Director to join our Lease Administration team. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business.What this job involves – Responsibilities “Being a trailblazer and breaking new ground” As a Lease Administration Director, you will have exposure to the full scope of our Lease Administration platform. You will bring a strong knowledge & familiarity of Corporate Real Estate to our clients and other team members and will be responsible of effectively managing & developing diverse and dynamic Lease Administration Teams. You will maintain and develop relationships with our clients and will serve as a point of client escalation. As an expert in Lease Administration and Client Relationship Management, you will participate in client presentations, and your expertise will ensure we continue to expertly support our clients and grow our core business.To be successful in this role, you will have a strong knowledge of Lease Administration and Corporate Real Estate. You will lead and develop dynamic teams, have strong relationship management experience, and will exhibit a customer first mindset with a proven ability to exceed client and key stakeholder expectations. As a Lease Administration Manager, you will be responsible for managing multiple teams which are providing a full scope of Lease Administration services for clients including: Serving as Executive Relationship manager and point of client escalationsCommunicating with the JLL Account Manager(s) on important issues on on-going performanceAssuming primary responsibility for client satisfaction of lease administration teamProviding assistance to the national lease administration group when requestedOverseeing the performance, career development and deliverables for as many as 8 client teams through the supervision of multiple team Managers and/or SupervisorsAssuming responsibility for timeliness and accuracy of client reportingEnsuring account teams are complying with internal controls and compliance steps, ensuring immediate mediation of errors and putting performance plans in place as necessaryDocumenting and sharing best practices and participating in efforts to document and strengthen internal controls and improve data quality Participating in prospective client presentations Support, exposure and leadership of other special projects as assigned by managerSound like you? To apply you need to be:The Candidate: QualificationsThe ideal candidate will have a bachelor’s degree with at least 10 years of work experience in Lease Administration, advanced knowledge of Real Estate Accounting practices or Property Management (of which at least 5 years is Lease Administration or closely related)5 years previous experience in a supervisory role, operating at a strategic level with both internal and external teamsStrong financial/analytical skillsStrong leadership skillsAbility to spot issues proactively and head them off and/or start the solutioning processAbility to coach and mentor junior talent as well as effectively deal with poor performers Ability to understand and interpret data, and use of technology to be more efficient Desire to learn and growWillingness for light travel The Candidate: Dynamic and Highly SkilledYou’ll need to be dynamic and technologically savvy and utilize software to support planning solutions and communicate ideas clearly with planning team and lines of business. You will be successful if you have advanced skills in Microsoft Excel to slice, dice, and filter large data sets. Proficiency in Microsoft Office suite (Word, Excel & Outlook) and ability to consolidate data and master company specific account and database programs is highly valued. You will have a keen ability to interpret complex commercial lease language. You will have an eye for detail with the ability to process work quickly & accurately, often under pressure situations or time-sensitive deadlines. You will be able to adjust to changing priorities with ease and grace. Superior attention to detail, and maintaining high levels of organization at all times, are essential for success in this role. The Candidate: Organized, Open and FlexibleStrong, proactive and effective communication skills are important – both written and spoken – and we’ll expect you to work independently, multi-task under pressure, and manage your time to meet deadlines. You will keep on top of tasks and will remain agile, as you’ll often need to reorganize your time day to day, to deal with your team’s changing necessities and requests. An individual with strong interpersonal skills with an ability to interact with executive level external and internal clients will be successful in the role. Ability to build successful, long-term and growth-oriented business relationships (with clients, team members, direct/matrix reports), exhibiting resiliency with needed. You will openly embrace change and have passionate for driving yourself, the team and the firm forward. Most importantly, you’ll want to work as part of a diverse, collaborative, driven and professional team.Behavioural CompetenciesThink Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big pictureDrive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital driveHelps others - Builds relationships, actively collaborates, helps others succeed.Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilientBusiness first - Focuses on customers and clients, business/financial acumen, JLL firstInspire - Inspire others, creates vision and strategy, energizes othersWhat you can expect from us We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.We can’t wait to see where your ambitions take you at JLL.Apply today!This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Location:On-site –Dallas, TX, Pittsburgh, PAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Pittsburgh, PA; Dallas, TXType: Full time