Cloud Support Engineer

Cloud Support Engineer

Location: LATAM | Remote

Experience Level: 3-5 years

Time Zone: Must be able to work in Central Time Zone (CT)

We are looking for a talented Cloud Support Engineer with a strong technical background and experience in monitoring, cloud tools, database management, and API testing. The ideal candidate will have hands-on experience with Salesforce Service Cloud, Zendesk, and cloud platforms like AWS or Azure. Proficiency in scripting languages, query drafting, and database tools is a must, along with strong problem-solving skills and attention to detail.

A high level of English proficiency is essential for this role.

Responsibilities:

• Provide support and maintenance for Service Cloud (Salesforce) or Zendesk platforms.
• Implement and manage monitoring and alerting tools such as SignalFx, Datadog, or similar.
• Create and execute custom queries in tools like Athena (AWS).
• Utilize cloud services such as CloudWatch, S3, RDS, or equivalents on AWS/Azure.
• Collaborate on scripting and coding using Dotnet, Ruby, or Go to improve automation and tooling.
• Manage code repositories using tools like Jenkins or GitLab.
• Perform database management tasks for DynamoDB, SQL, or similar systems.
• Test and manage APIs using Postman.
• Work with secure file transfer protocols (SFTP) using tools like Cyberduck or FileZilla.
• Support and optimize Salesforce Marketing Cloud solutions.

Qualifications (Must-Have):

• Service Cloud (Salesforce) or Zendesk expertise.
• Proficiency in monitoring & alerting tools such as SignalFx, Datadog, etc.
• Experience drafting custom queries, especially in Athena (AWS).
• Strong knowledge of AWS/Azure services like CloudWatch, S3, RDS, etc.
• Hands-on experience with scripting languages like Dotnet, Ruby, or Go.
• Familiarity with managed repositories like Jenkins and GitLab.
• Proficiency in databases, including DynamoDB and SQL.
• Experience with Postman for API testing.
• Knowledge of SFTP tools such as Cyberduck or FileZilla.
• Excellent English communication skills, both written and verbal.

Nice-to-Have Skills:

• Familiarity with Salesforce Marketing Cloud.
• Understanding of advanced database management systems.
• Prior experience in marketing or customer engagement platforms.

About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.