Senior Customs Client Support Associate

Responsibilities Act as a liaison between CHB Account Managers, clients, and customs brokerage operations to ensure seamless service delivery Monitor shipment entries, identify exceptions or delays, and proactively communicate with internal teams and clients to resolve issues Develop, maintain, and distribute performance metrics and client-facing reports using internal tools such as Customs Navigator Support client onboarding activities, including documentation processes and operational setup Coordinate and contribute to Quarterly Business Reviews (QBRs) with client stakeholders and internal teams Collaborate with Account Managers on shipment tracking, entry follow-ups, and reporting to avoid service disruptions Maintain and update SOPs while supporting compliance monitoring and staying aligned with evolving customs regulations Requirements Minimum 5 years of experience in Customs Brokerage Operations, with strong exposure to import processes Working knowledge of customs regulations, CBP requirements, and Partner Government Agencies (FDA, EPA, CPSC, etc.) Strong analytical skills with the ability to manage large data sets and translate data into actionable insights Advanced proficiency in Microsoft Excel and PowerPoint, with experience in reporting and data presentation Strong communication skills and ability to work both independently and collaboratively across cross-functional teams #J-18808-Ljbffr Jobtailor