Escrow Assistant

Job TitleEscrow AssistantJob DescriptionTypically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.Job Level Summary:• Intermediate levels require a solid understanding of functional tasks• Assistance may be required from more experienced team members will vary depending on task complexity• Work may be reviewed for new or more complex tasks• Provide a wide range of support within a functional area• Follow functional area's processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operationsEssential FunctionsPerforms a wide range of administrative duties to gather information and assist in the escrow processDuties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactionsCommunicates requirements and other information to clientsInterprets various agreements as they relate to closing and prepare all documents required for transactionsJob ComplexitiesWorks on problems of moderately complex scope where action requires a review of a variety of factorsResearches and obtains information for a wide range of complex dataExercises judgment within defined procedures and practices to determine appropriate actionFollows department processes and procedures and may make recommendation to these processesSupervision Received or ExtendedNo responsibility for the supervision of others.ImpactWorks under general supervision, acting on own initiativeUses expertise of more experienced level team members and leverages additional resources to confirm solutionsKnowledge and Skills/Technology UsedCustomer service skillsProblem solving skillsStrong organizational skillsKnowledge of MS Office suiteExcellent verbal/written communication skillsAble to maintain professionalism and a positive service attitude at all timesStrong detail orientationKnowledge of company and/or client operating systemsTypical EducationHigh School diploma or equivalentTypical Range of Experience2+ years experience in an escrow related experiencePay Range: $18.46 - $24.63 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.