Integration Support Administrator

Benefit Harbor is a leading provider of benefits administration technology and compliance solutions, trusted by employers across the United States for over 25 years. Using proprietary, purpose-built technology, the company simplifies complex benefits environments by streamlining enrollment, eligibility management, carrier data exchange, and regulatory compliance. Benefit Harbor primarily serves midsize to large enterprises, helping HR teams reduce administrative workload and ensure ACA compliance. With strong integrations to insurance carriers and a focus on modernizing benefits operations, the company enhances the experience for both administrators and employees. Team members collaborate in a technology-driven, client-focused environment that values accuracy, reliability, and service excellence. Job Title: Integration Support Administrator Summary/Objective The Integration Support Administrator plays a critical support role on the Benefit Harbor Workday team by ensuring accuracy, integrity, and successful execution of data exchanged between Workday, Benefit Harbor and benefit carriers. Responsibilities include performing daily operational tasks, auditing data, monitoring API performance, and identifying data discrepancies. The ideal candidate is detail-oriented, task-driven, and comfortable working in a team environment to maintain the smooth operation of client file integrations. While not client-facing, this position is essential to upholding data quality and ensuring timely issue identification and resolution within our integration processes. Essential Duties and Responsibilities Support the Client Services & Deployment Lead and EDI Analyst by performing integration tasks and audits. Workday data reports to API data received by Benefit Harbor. Carrier file extracts to source data in Workday. Monitor and review API success/failure logs and exception reports. Perform daily operational tasks, including: Confirming scheduled APIs executed as planned. Verifying delivery of scheduled client files. Analyze carrier EDI output reports for data discrepancies. Identify and flag issues for resolution. Work with internal team to communicate corrective actions to clients. Document processes and findings to support team transparency and continuous improvement. Assist in testing and validation of new file builds or updates. Partner with other team members during new client onboarding or open enrollment activities. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Required Qualifications Strong knowledge of Microsoft Office Proficient in Microsoft Excel; able to use VLOOKUP, filters, pivot tables, and basic formulas. Exposure to data file formats (CSV, TXT, XML) and understanding of data flow between systems is a plus. Familiarity with Workday reports or EDI transactions (e.g., 834 files) is a plus but not required. Strong analytical skill set and ability to use data to define and resolve issues Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections Comfortable working in a collaborative environment and taking direction from multiple team members. Present solutions in a well-organized and clear fashion Must possess strong follow-up and follow through skills with a sense of urgency and attention Teamwork Experience in working collaboratively as a member of a team Strong work ethic and self-starter, able to effectively manage multiple tasks and adapt to change within a fast-paced high intensity business setting Must possess integrity, reliability, responsibility, strong organizational skills and high attention to detail. Other Positional Details Minimum Required Qualifications 1–3 years of experience in a data operations, integration support, or auditing-related role (HRIS, benefits, or Workday experience is a plus). The work is typically performed in a normal office environment on site at Benefit Harbor or in a remote home office. Hybrid work model: 3 days in the office, 2 days remote (subject to company policy). Suggested Schedule This is a full-time exempt position. General hours of operation are Monday through Friday between the hours of 8 am to 5 pm with some flexibility to support clients throughout the continental US. Occasional evening or weekend hours may be required during peak periods. #J-18808-Ljbffr VALID8 Financial