UX Experience Architect- AI Projects
Indotronix International Corporation
UX Experience Architect- AI Projects | Juno Beach, Florida, United States Job Summary: UX Experience Architect - AI Projects
About the RoleNextEra Energy is seeking a strategic UX Experience Architect to drive the transformation of IT service operations through AI in a high-impact, consultative role. Based onsite in Juno Beach, FL, you'll be at the center of aligning human-centered and AI-driven experiences across multiple vendor-led programs. This 12-month contract offers the chance to shape future-state enterprise service operations, collaborate with industry leaders, and directly influence the evolution of digital experiences within a Fortune 200 company. Responsibilities - Define and refine experience principles and guardrails for AI-enabled IT service operations.
- Establish a clear vision of "what good looks like" across both user and machine-driven interactions.
- Oversee experience governance across multiple parallel initiatives and vendor teams.
- Align experience strategy with internal stakeholders and external partners to ensure consistency.
- Create and maintain current-state and future-state journey maps for IT services.
- Evaluate vendor deliverables from a UX and usability perspective.
- Consolidate, prioritize, and communicate experience recommendations.
- Maintain experience, risk, and gap logs to identify opportunities for improvement.
- Deliver regular experience reviews and readouts to leadership.
- Act as a central liaison, supporting cross-program alignment and the evolution of AI-enabled workflows. Required Skills and Experience - Minimum 3 years of UX design experience in enterprise or complex environments.
- At least 2 years working with AI-driven projects or digital transformation initiatives.
- Strong background in Human-Centered Design (HCD) and experience strategy.
- Expertise in journey mapping, experience frameworks, and UX documentation.
- Proficiency with Figma.
- Excellent communication and stakeholder management skills.
- Ability to work onsite in Juno Beach, FL from day one. Preferred Skills - Experience as a Business Analyst or Project Manager with strong UX/HCD expertise.
- Familiarity with IT service management (ITSM) settings.
- Knowledge of vendor management and cross-team alignment in matrixed organizations. Benefits - Opportunity to lead experience strategy for one of the nation's largest energy companies.
- Exposure to cutting-edge AI and automation initiatives.
- Collaborative, high-visibility role influencing enterprise-wide digital transformation.
- Professional development in AI, service operations, and UX leadership.
- Modern onsite work environment in Juno Beach, FL. How to Apply
Ready to shape the future of AI-enabled service experiences? Submit your resume today to join NextEra Energy's transformation journey. Candidates must be authorized to work in the US without sponsorship and able to start onsite immediately.
Vacancy posted 1 day ago
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