Service Advisor / Writer

Job Description

Job Description

At Christian Brothers Automotive Longmont, we believe that bringing your car in for a repair shouldn't be a stressful chore. We are a family-oriented shop that views our customers as neighbors rather than just ticket numbers. We are looking for a friendly and observant Service Advisor to join our front-of-house team. Your primary job is to be the bridge between our talented technicians and the people who depend on their vehicles every day. You will set the tone for the entire service experience, ensuring that every person who walks through our doors feels heard, respected, and genuinely cared for. We don't believe in high-pressure sales tactics; instead, we prioritize educating our guests so they can make the best decisions for their safety and their budget. If you are someone who enjoys solving problems, connecting with people, and working in a clean, professional environment where integrity matters more than anything else, you will fit right in with our local team. We offer a supportive atmosphere where your voice is valued and your career growth is encouraged as we continue to serve the Longmont community with excellence and kindness.

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Greet every guest that enters our facility with hospitality and respect

Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand

Manage the stores workflow in an effective and efficient manner

Consistently and effectively sell our services without jeopardizing honesty and integrity

Maintain a positive attitude and team atmosphere at all times

Communicate on the phone in a clear professional manner

Build long-term relationships between the store, yourself and the guest

Directs, coordinates, and participate in performing customer service activities

Shuttle guests as needed

Ensure that all repairs are performed to proper specifications

Work together as a team and assist other employees as needed

Other duties as assigned.

Minimum of two years of experience in automotive service advising or a similar customer-facing role.

Solid understanding of automotive systems and repair procedures to effectively explain work to guests.

Valid driver's license with a clean driving record.

Strong organizational skills and the ability to manage multiple repair orders at once.

Genuine interest in helping people navigate car maintenance with honesty and transparency.