Supervisor - Janitorial

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities . Job Summary The Supervisor - Janitorial provides effective frontline leadership for custodial operations on the INSCOM contract at Fort Belvoir across approximately 635,000 square feet in four buildings, including controlled-access and classified environments. The Supervisor leads assigned personnel, monitors work execution, conducts inspections, ensures compliance with schedules and frequencies, provides hands-on training, and implements immediate corrective action to maintain clean, safe, sanitary, and mission-ready facilities. This role supports both day and evening operational windows and may be assigned periodic weekend project oversight as needed. The Supervisor must obtain and maintain all required site access credentials and an active TS/SCI security clearance. The role operates within ServiceSource's standardized FY27 Custodial Operating Plan, including alignment to the QC SOP, Training SOP, hands-on competency validation model, and applicable ISSA/CMI, BSCAI, and CIMS-GB-informed operational practices. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Direct and oversee daily custodial operations for assigned buildings, shifts, and employees in accordance with contract requirements, building schedules, and customer expectations. Assign work, monitor attendance and coverage, and ensure staffing is deployed to support routine, periodic, and surge requirements without disruption to mission operations. Conduct routine quality inspections of completed work; identify deficiencies; implement and document immediate corrective actions; and verify closure of issues. Provide hands-on task training, coaching, and reinforcement on custodial methods, safety practices, customer service expectations, and security compliance. Monitor restroom servicing, critical-area logs, supply replenishment, janitor closet conditions, and equipment readiness within the assigned area of responsibility. Support floor care and project work coordination, including use of safety controls, access planning, and communication to minimize disruption in occupied facilities. Escalate operational, staffing, access, quality, or safety issues to the Program Manager/Alternate Program Manager as needed and support mitigation actions. Implement and reinforce the ServiceSource QC SOP, Training SOP, and standardized observation/checklist tools applicable to the contract, and ensure role-appropriate use of CompuClean/CleanCheck documentation and trend data. Ensure employees receive hands-on task training using visual aids, equipment guides, and chemical charts, with supervisory observation, competency validation, and refresher training assigned based on deficiencies, audit findings, and operational changes. Additional Responsibilities Promote compliance with all site access, escort, badge, OPSEC, SCIF, and classified environment requirements. Support contract reporting and documentation, including inspections, deficiencies, corrective actions, training completion, and other supervisory records as assigned. Coordinate with management regarding employee performance, onboarding, schedule adjustments, absences, and return-to-work or accommodation needs as applicable. Maintain accountability for equipment, keys, supplies, carts, and designated storage areas used by assigned staff. Provide professional, responsive customer service and help maintain transparent communication with contract leadership regarding customer concerns or trends. Support zero-fail adoption expectations for the QC SOP and Training SOP and maintain audit-ready records demonstrating implementation, competency validation, and corrective action follow-through. Use available inspection, training, and productivity information to identify repeat deficiencies, reinforce standards, and support continuous improvement across the operation. Comply with corporate, operational, and site-specific custodial policies, procedures, and SOPs, including BBP, CleanCheck/CompuClean systems and standards, the QC Plan, QC SOP training, and applicable safety procedures. Responsible for validating frontline competency through supervisory observation and checklist sign-off and for assigning refresher training based on observed gaps, repeat deficiencies, new equipment/chemicals, or audit findings. Perform other responsibilities as assigned. Qualifications: Education, Experience, and Certification(s) High school diploma or General Education Development (GED) required; associate degree preferred. Active TS/SCI security clearance required; ability to meet all applicable access, badging, SCIF, OPSEC, and NISPOM-related requirements. Two (2) years of custodial, janitorial, facilities, or housekeeping experience required. At least one (1) year of lead, crew leader, or supervisory experience preferred; experience in secure federal, military, or high-accountability facilities strongly preferred. Experience training employees, conducting inspections, and addressing quality or performance issues preferred. Baseline certification requirements per the FY27 Custodial Operating Plan Educational Pathway for an Operations/Site Supervisor: ISSA/CMI Certified Custodial Supervisor (CCS) and BSCAI Certified Site Supervisor (CSS). Knowledge, Skills, and Abilities Knowledge of custodial operations, schedules/frequencies, supplies, equipment, and quality expectations for occupied facilities. Working knowledge of inspection and corrective action practices, including the ability to identify root issues and drive timely resolution. Demonstrated ability to ensure high service quality, maintain safety standards, customer responsiveness, and accountability. Strong written and verbal communication skills, including the ability to document issues and communicate effectively with employees and management. Demonstrated ability to coach, motivate, and develop teams and reinforce standards consistently. Ability to plan and organize work, solve problems objectively, and perform effectively under pressure and deadlines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet. What We Offer - for Benefit Eligible Employees May Include: Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features: Health coverage for you and your family through Medical, Dental, and Vision plans. Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance. A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution. Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars. To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time-off program in which the benefits increase based on your tenure with the company. We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions. PAY TRANSPARENCY POLICY STATEMENT: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information