Lodging Facility Manager Nf4 (Rft) Five Palms

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines their families and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel civilian employees contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Responsible for management control and efficient operation of Marine Lodge Five Palms. Responsible
for Guest Services and Guest Reception Desk Housekeeping Laundry and Maintenance functions
including grounds maintenance within 50 feet of the facility. May work at the Guest Reception Desk or in
Housekeeping on an as needed basis. Oversees guest satisfaction process and works to ensure that services
and facilities meet the needs and expectations of patrons. Inspects no fewer than ten (10) guest rooms and
public spaces on a weekly basis; documents inspections and forms action plans to address any noted
deficiencies. Provide direction encouragement recognition and leadership to all lodging staff. Conducts
regular meetings with hotel leadership and staff to ensure consistent operations and fosters a workplace
culture of hospitality and service. Interview and hire associates and oversee the onboarding training and
professional development process for all staff. Engages with other MCCS activities aboard the Installation
to ensure partnerships and cross-selling opportunities are met. Coordinated with Area Lodging Manager
to implement new policies or innovative promotions that increase occupancy rate deliver quality guest
service and maintain the required level of profitability. Develop and implement strategies/procedures to
ensure safety and security of occupants. Conducts internal sales. Develops and coordinates marketing
materials. Coordinates with counterparts in the local hotel/motel industry to arrange space at a reasonable
rate for patrons when space is not available at the billeting. Analyzes and reports on facility operations and
business performance using key metrics. Performs analysis of profit and loss statements performance
metrics and business analytics to improve operational performance. Recommends and directions actions
when data shows unfavorable trends and deviations from plans. Develops long range plans in conjunction
with internal operating directives.

Plans organizes work and manages internal resources to ensure maximum productivity and economies.
Prepares financial plan budgets inventories cost controls and related records and reports. Conducts
forecasts of revenues and expenses. Reviews the financial status of the assigned activity and recommends
changes considered necessary. Either directly or indirectly through subordinate supervisors manages
activity employees. Schedules work appraises performance counsels assigned personnel and
recommends personnel actions. Effectively supports the Marine Corps Equal Employment Opportunity
policy and ensures compliance with fire safety security sanitation and other environmental issues.
Manages property resources and provides advice on renovations and improvements. Maintains and
enforces security for funds merchandise operating supplies and equipment to preclude or minimize the
potential for fraud waste and abuse.

Provides World Class Customer Service with an emphasis on courtesy. Models hospitality at all times to
both internal and external customers. Assists guests and communicates positively in a friendly manner.
Takes action to solve problems quickly. Participate in professional hospitality training on an ongoing
basis. Alerts the higher-level supervisor or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Promptly reports any observed workplace hazards and any
injury occupational illness and/or property damage resulting from workplace mishaps to the immediate
supervisor. Adheres to established standards of actively supporting the principles of the EEO program
and prevention of sexual harassment.

Performs other related duties as assigned.

Requirements

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelors degree from an accredited college or university in business or hospitality management or related field and a minimum of three years experience managing in a hotel type operation OR an appropriate combination of both education and experience demonstrating the knowledge skills and abilities necessary to do the work required of the position. Certified Hotel Administrator (CHA) designation from the American Hotel & Lodging Association Educational Institute (AH&LA EI) preferred. Ability to supervise employees accomplishing work. Ability to establish and maintain effective working relationship with subordinates officials and others. Ability to communicate both orally and in writing. Knowledge of NAF policies and procedures preferred. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race age color religion national origin gender GINA political affiliationmembership or non-membership in an employee organization marital status physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).For all positions requiring access to firearms or ammunition the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760 Qualification to Possess Firearms or Ammunition before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s) if applicable.

*If prior military DD214 Member Copy

*Resume that does not exceed 2 pages

**IMPORTANT: To align with the Merit Hiring Plan Federal Agencies will not accept resumes that exceed two pages. Accordingly the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees whether on or off duty cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace and Marines sailors and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with TA stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Manager