Logistics Lead

Shipping Dock Lead

The Shipping Dock Lead is responsible for overseeing outbound operations in a fast-paced produce warehouse. This role ensures accurate order fulfillment, proper loading of temperature-sensitive products, and on-time shipment to customers. The Lead supervises dock staff, coordinates logistics, and maintains food safety and quality standards.

A typical day in this role includes coordinating both operational and team activities to ensure smooth and accurate shipping processes:

• Lead daily shipping dock and floor operations and personnel (Receiving reports, lead correct sequence fill out, damage reports).
• Support Inbound Shift Supervisor in preparing and/or updating and completing daily recaps for all shipment projected to arrive and be treated for the day.
• Train and mentor team members on safety, efficiency, and procedures
• Support and assist the Inbound Shift Supervisor making sure all inbound conveyors, lines and printers are working properly.
• Support inbound Shift Supervisor making sure the shipping materials (labels, recaps, changes of ribbons, etc.) are done and refilled.
• Upon arrival of temporary staff, support the temps workers sign attendance log, lead pre-shift stretching exercises and assign team members to inbound or outbound areas according to operational needs
• During the treatment process, ensure temps workers are following the correct processes for accumulating and make sure they are sending the correct quantities per shipments.
• Covering floor operations when needed.
• Train temporary staff on pallet breakdown and accumulation process based on commodity/configurations, and customer requirements.
• Monitor attendance and performance
• Track output and productivity (if line is slow, review and address the issue, if a line has downtime or deviations, address them promptly, and escalate issues if necessary).
• Detect Safety hazards and/or quality issues during the process and direct them to the supervisors.
• Address bottlenecks and operational issues.
• Resolve day-to-day production issues.
• Recommend process improvements.
• Being capable to assist in managing the warehouse/production operations.

Other responsibilities for both roles:

• Enforce food safety standards (HACCP, GMP, cold chain compliance)
• Maintain a clean, organized, and safe dock environment
• Follows all safety and health guidelines relevant to the food industry.
• Required to follow all Quality System Management requirements for this position and facility operations.
• Required to comply with and ensure all general safety, OSHA, USDA/APHIS, FDA and State of Texas regulations for position and facility operations.
• Adhere to all instructions related to Food Defense, Good Manufacturing Practices (GMP), and HACCP programs.
• Maintain compliance with the Quality and Food Safety Management System, aligning with internal policies and external regulatory requirements.
• Follow all GMP protocols to uphold proper manufacturing practices and hygiene standards.
• Ensure adherence to Standard Operating Procedures (SOPs) to maintain consistency, safety, and quality.
• Immediately report deviations or concerns regarding food safety, product quality, or workplace safety to the supervisor.
• Maintain a clean, organized, and hygienic work environment at all times.
• Actively participate in all Food Safety, Quality, and Safety-related training sessions and initiatives.

Qualifications:

• High school diploma or GED required
• 2 - 3 plus years of warehouse shipping/logistics experience (produce preferred).
• Previous leadership or team lead experience strongly preferred,
• Experience with WMS systems and RF scanners,
• Power industrial equipment (electric pallet jack, forklift, etc.) certification (or ability to obtain).
• Strong attention to detail and problem-solving skills
• Ability to work in refrigerated environments (3440F)
• Flexibility for early mornings, nights, weekends, peak seasons, and holidays.

Other Requirements:

• Bilingual in English and Spanish is a Plus.
• Knowledge of produce quality standards and grading.
• Experience with cross-docking and high-volume distribution.
• Experience using Microsoft Office, particularly Excel, for data tracking, reporting, and operational support.
• Mathematical and numerical skills, including data interpretation and accurate calculations.
• Sharp analytical abilities with high-level critical thinking and complex problem-solving skills.
• Demonstrated sense of urgency and proactive approach to resolving operational issues.
• Solid understanding of Good Manufacturing Practices (GMP).
• Strong common sense and the ability to follow both simple and complex instructions effectively.
• Highly detail-oriented, well-organized, and adaptable to dynamic work environments.
• Proven collaboration and relationship-building skills across teams and departments.
• Ability to set clear priorities and respond swiftly to changing demands.
• Excellent organizational skills with strong attention to detail and quality.
• Energetic and flexible team player with a positive, can-do attitude.
• High level of initiative; thrives in both independent and team-based settings.
• Communicates effectively and establishes strong channels of communication with all relevant stakeholders.

Work Environment and Physical Requirements:

• Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role.
• The role involves a combination of work in a standard office setting and time spent outdoors or in the facility.
• Frequent activities include sitting, standing, walking, reaching with hands and arms, grasping with hands and fingers, climbing or balancing, and lifting objects up to 50 pounds.
• Physical demands include bending, twisting, pushing, pulling, climbing, squatting, crawling, and kneeling.
• Regular use of computers, telephones, and writing instruments is required.
• A significant portion of time is spent in refrigerated environments, requiring prolonged standing and walking.
• The employee may occasionally be exposed to moving mechanical parts and facility vehicles.
• The operational area is typically loud, while the office environment ranges from quiet to moderately noisy.
• Must be able to frequently lift and/or move up to 50 pounds.
• Requires clear communication abilities, including the capacity to detect, discern, and hear in a noisy industrial environment.
• Requires close vision and the ability to adjust focus for the operation, inspection, and monitoring of equipment and systems.
• Regular exposure to low permissible levels of ionizing radiation; therefore, this role is not suitable for individuals with pacemakers or certain medical implants.
• Must be able and willing to work overtime, weekends, holidays, and rotating or varying shifts as business needs demand.
• This position requires constant work in a refrigerated environment with an average temperature of 41F.