Drug Testing Technician - Entry Level

Job Description

Job Description

Hours: Monday–Friday, 9:00 AM–5:00 PM Compensation & Benefits: Bi-Weekly Pay Training: Fully trained in-house

About the Role

At Fastest Labs, we are seeking motivated, detail-oriented individuals to join our team as Drug Testing Technicians In this dual role, you will provide excellent customer service while performing certified drug, alcohol, and DNA specimen collections. You will also support daily office operations including client communications, data entry, and handling telephone inquiries.

This position is ideal for someone with strong energy, a positive attitude, and the ability to multitask in a fast-paced environment. We provide full certification and training, so if you are eager to learn and grow, we will invest in your success and offer opportunities for advancement within our rapidly expanding company.

Key Responsibilities

● Greet and assist clients with professionalism and care, ensuring a high level of customer service.

● Handle incoming calls, respond to inquiries, and follow scripts to schedule appointments, persuade prospective clients, and answer employment inquiries.

● Perform certified specimen collections including urine, saliva, alcohol, fingernail, hair follicle, and DNA, following strict chain of custody protocols.

● Conduct instant/rapid screening for urine and saliva specimens when required.

● Accurately complete client documentation, chain of custody forms, and maintain organized business files.

● Collect payments from clients and process transactions appropriately.

● Report test results using client-approved protocols.

● Conduct daily outbound sales calls and follow up on leads via phone, email, or written communication.

● Monitor and maintain testing supplies, forms, and equipment.

● Maintain a clean and professional office, reception, and testing environment.

● Contribute positively to team culture and overall company success.

Qualifications

● Strong communication skills: able to speak and hear clearly on the phone, read and write in English effectively, and compile call results.

● Enthusiastic learner with energy and urgency to master new skills.

● Detail-oriented, well-organized, and able to multitask effectively.

● Basic computer proficiency and comfort with office tasks.

● Physical ability to lift up to 35 pounds and perform duties requiring bending, kneeling, reaching, and standing for extended periods.

● Comfort working with biological specimens and cleaning supplies.

● Reliable, discreet and able to handle sensitive information.

● Must be able to pass a background check.

● Must have your own transportation

Why Join Fastest Labs?

This role offers stability, growth potential, and a chance to make a difference in people’s lives while working in a fun, supportive, professional and team-driven environment. If you have the drive to succeed, we will provide the training, tools, and opportunities to help you thrive.

Fastest Labs of South Baltimore is proud to be your trusted partner for accurate and efficient drug, alcohol, and DNA testing services. We have established ourselves as the premier choice for businesses and individuals seeking reliable testing solutions. Our commitment to cleanliness, professionalism, and outstanding customer service sets us apart from the competition.

At Fastest Labs of South Baltimore, we offer a wide range of testing services tailored to meet your specific needs. Whether you are an employer looking to maintain a safe and drug-free workplace or an individual seeking personal testing, we have you covered.

Company Description

Fastest Labs of South Baltimore is proud to be your trusted partner for accurate and efficient drug, alcohol, and DNA testing services. We have established ourselves as the premier choice for businesses and individuals seeking reliable testing solutions. Our commitment to cleanliness, professionalism, and outstanding customer service sets us apart from the competition.\r\rAt Fastest Labs of South Baltimore, we offer a wide range of testing services tailored to meet your specific needs. Whether you are an employer looking to maintain a safe and drug-free workplace or an individual seeking personal testing, we have you covered.