Dispute Resolution Specialist

Title: Dispute Resolution Specialist State Role Title: Dispute Resolution Specialist Hiring Range: $50,000-$51,500 Pay Band: UG Agency: Attorney General & Department of Law Location: Office of the Attorney General Agency Website: Recruitment Type: General Public - G Job Duties This individual will utilize ADR skills to assist consumers and businesses in the resolution of consumer complaints that do not allege violations of law. Duties include resolving disputes between consumers and businesses through facilitation, conciliation, and mediation; managing assigned caseload in an effective and efficient manner; and providing consumer education where appropriate. This individual will report to the Manager of the Dispute Resolution Unit and collaborate with other members of the Consumer Protection Section, including attorneys and investigators. Routine interaction with state/federal officials, businesses, and the general consuming public is required. Minimum Qualifications Knowledge and experience in customer service, consumer protection laws, and ADR techniques; well-developed oral and written communication skills; and demonstrated success and experience in the resolution of complaints using ADR methods. Proven ability to work efficiently in a fast-paced environment and to interact effectively with a diverse workforce and the general public. Proficiency using personal computers is required, and a solid working knowledge of Microsoft Word, Excel, and databases is preferred. Preferred Qualifications Preferred candidates will possess a B.A. or B.S. college degree in business administration, public administration, political science, government, economics, or a related field; or the equivalent combination of experience, training, and education in ADR. Although Supreme Court of Virginia certification in General District Court mediation is not required, successful candidates must be willing to obtain General District Court mediation certification within two years of employment and maintain this certification. Disability Accommodation To be considered for this opportunity, applicants will need to provide an Alternative Hiring Process (AHP) Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services or the Department for the Blind & Vision Impaired. Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to obtain their AHP Letter. Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022 and February 29, 2024 can still use that COD as applicable documentation. #J-18808-Ljbffr