Reception Manager

Job Description

Job Description

Position Title: Reception Manager  

Salary: $70,000 - $80,000

Other Forms of Compensation: Comprehensive Benefits Package 

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!  Voted Glassdoor's Employee Choice Awards -  Best Places to Work,  This is R/A !

Job Summary

The Reception Services Manager oversees the daily operations and performance of the reception team at a premier New York City corporate dining account. This supervisory role ensures that guests, clients, and associates receive polished, high-touch service aligned with the standards of a luxury hospitality and corporate dining environment. Reporting to the Director of Reception Services, the manager supports operational excellence, team development, and a seamless guest experience.

Monday – Friday work week. Ability to work a flexible work schedule, including hours outside of the standard business day. Punctuality is a must. Ability to work overtime as needed.

Key Responsibilities:

• Monitors staff to ensure that standard operating procedures are followed. Ensures all security protocols for visitor processing and admittance are adhered to.
• Fills in at various receptionist desks as needed, providing client support including answering incoming calls, welcoming clients or guests, preparing meeting rooms, monitoring shared mailboxes and completing conference room reservations.
• Serves as an initial escalation point for client questions or concerns. Obtains event requirements from clients and completes conference room reservations for meetings in EMS reservation system. Relocates existing bookings as needed to accommodate executive requests.
• Audits EMS Visitor Data for receptionist team and also assists with general data auditing.
• Completes weekly schedule for the receptionist team, ensuring adequate receptionist coverage throughout the business day. Provides coverage for callouts.
• Enters weekly schedule into MyStaff and assists Director in processing the weekly payroll for the team.
• Maintains time off requests and adds approved time off to the team calendar.
• Liaison with other internal departments such as AV and Catering, as well as external service providers such as Facilities and Security, to ensure events are executed flawlessly.
• Runs daily, weekly and monthly reports.
• Reviews events calendar and ensures coverage for after-hours events as needed. Adds overtime labor charges to EMS.
• Monitors Welcome Center visitor badge printing supplies as well as general supplies needed by the receptionist team.

What We're Looking For:

• Minimum of three years of experience in the hospitality, receptionist or customer service fields
• Demonstrated ability to anticipate problems and render a seamless customer service experience
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel and Outlook). Knowledge of EMS is a plus.                                              
• Strong written and verbal communication skills. Fluency in more than one language is a plus.
• Ability to lead, manage, and inspire others. Exudes teamwork and hospitality
• Ability to meet deadlines             
• Flexibility to adapt to business changes and challenges
• Previous managerial experience and/or training is a plus
• Prior experience working for Restaurant Associates and/or Compass Group is a plus.
• High school diploma or equivalent required. BA degree a plus.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_RA.pdf

Req ID: 1584399

Restaurant Associates 

NANCY M TEIXEIRA 

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