Automotive Service Advisor

Customer-Focused Service AdvisorShults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing, fast-paced service team. If you're passionate about delivering exceptional customer experiences and want a career with strong earning potential and growth opportunities, this is the place for you.Why Join Shults Ford?We offer a supportive, team-oriented environment where your success is a priority.Comprehensive Benefits:401(k) with company matchMedical, dental, and vision insurancePaid time off (PTO)Birthday off with payCompany-paid life insuranceCareer Growth:Paid training and ongoing developmentAdvancement opportunities within our dealership networkWork Environment:Flexible schedulingTeam-oriented cultureCommunity involvement opportunitiesModern Facilities:State-of-the-art equipment and toolsClean, professional work environmentWhat You'll DoAs a Service Advisor, you'll serve as the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.Key Responsibilities:Greet customers promptly and professionallyListen to customer concerns and document vehicle issues accuratelyProvide detailed repair and maintenance estimatesClearly explain services, timelines, and costsCoordinate with technicians to ensure efficient workflowMaintain high Service Experience Index (SEI) scoresManage appointment scheduling and daily workflowAnswer inbound calls and follow up with customersBuild long-term customer relationships and promote retentionWhat We're Looking ForQualifications:Strong customer service and communication skillsAbility to multitask in a fast-paced environmentOrganized, detail-oriented, and professional demeanorProven ability to meet performance and customer satisfaction goalsValid driver's license with clean driving recordPreferred:Automotive service advisor or dealership experienceBackground in automotive service, sales, or customer-facing rolesLeadership or team coordination experienceWhat You'll Gain:Competitive compensation with performance-based earning potentialCareer growth with a respected dealership groupA supportive team that values your contributionsStability with a top-performing Ford dealershipApply TodayTake the next step in your automotive career with Shults Ford. Join a dealership known for excellence, innovation, and customer satisfaction.About UsShults Ford is an equal opportunity employer committed to fostering a respectful and inclusive workplace. We prohibit discrimination and harassment of any kind.