Customer Service Supervisor/Coordinator

Job Description

Job Description

All communication will be via email. While we are excited to meet you, please keep our lobbies and phone lines clear for pet parents.

What do we do at Holiday Barn Pet Resorts? We get the opportunity, every day, to care for, play with, and be an integral part of the lives of thousands of Richmond's pets and their families. Our business provides safe, happy lodging for vacationing pets while they need to be away from their families. We also offer fun, energized playgroups for dogs to enjoy through our Doggie Day Care. Our Pet Grooming department is "paw-excellence" as we provide pets nice sudsy baths, pedicures, stylish haircuts and anti-shedding treatments. Dogs who need some new manners or are looking to get a higher education can receive the professional training services of our dog trainer. Equally important, all Pack members at Holiday Barn work together for a common set of company values and mission of "Creating Joy in the lives of pets and their families".

What is our Customer Experience Supervisor/Coordinator position like at Holiday Barn?

The Customer Experience Supervisor/Coordinator ensures that positive communication and representation of our company is maintained so that we can consistently provide high level services for our furry guests. The focus day-to-day is delivering the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. Our Customer Experience Coordinator is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments.

Some Responsibilities

• Positive, engaging, knowledgeable and reassuring interactions with our customers, both in our lobbies and on the phone.
• Training and mentoring of new pack members
• The Coordinator is a valuable leader within the Customer Experience Pack and the entire company. The Coordinator works within the Customer Experience team as both a member and a leader.
• Monitor company performance and make recommendations to the Customer Experience Manager, the Facility Manager and the Head of the Pack.
• Have fun! We get to play with dogs and cats every day at one of Richmond's oldest, largest and most award winning pet resorts.

This workplace is typified as moderately physically demanding - lots of walking, lots of standing, dogs barking, lifting of pets up to 50lbs, handling active pets, working with cleaning chemicals, pet related allergens.

Requirements

• 2 years work experience in the customer service field
• High School diploma
• Prior supervisory experience leading a team
• Data entry skills and proficiency with Windows applications
• Strong leadership skills
• Strong communication skills
• Basic pet knowledge
• We are a resort, which means we're busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays. Candidates should have availability to work opening and closing shift on weekdays, weekends, and holidays. *Earn an additional $2/hr on weekends and major holidays!!! (New Years Day, Memorial Day, July 4th, Labor Day, and Thanksgiving weekend Thurs-Sun)*

Holiday Barn will provide: competitive compensation, access to company sponsored health benefits, personal leave time and ability to grow within a company that insists on high values for our customers and employees.

Holiday Barn is a drug free workplace.

Holiday Barn is an equal opportunity employer.

We have an immediate opening for a full time Customer Experience Supervisor at our Glen Allen location at 3800 Mountain Road.