Assistant General Manager

Assistant General Manager Downey, CA

Title: Assistant Restaurant Leader

State: California

Reports to: Restaurant Leader

Supervises: Team Members/Shift Leaders

FLSA: Non-Exempt

Department: Operations

Revision/Creation Date: January 1, 2026

Pay Range: $14.42-$22.25/ Hourly

Position Mission: The Assistant Restaurant Leader serves as the assistant to the Restaurant Leader and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant.

Responsibilities Include:

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Resolves majority of on-site customer complaints.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
• Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
• Maintains day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and audits of the DCS.
• Maintains principle accountability for timekeeping and payroll procedures.
• Ensures that facilities and equipment are maintained to Company standards on a day-to-day basis.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed of service (SOS) performance and resolves bottlenecks to achieve SOS goals.
• Responsible for weekly and daily inventory, food and supplies deliveries, restaurant opening and closing and daily adjustments in shift staffing and crew deployment.
• Principle trainer for new crew members with primary responsibility for STP program delivery and documentation as well as specific instruction to cashiers in sales building techniques.
• Conducts formal crew performance appraisals and determines merit awards subject to RGM approval.

Required Skills, Knowledge and Abilities:

• 1+ years supervisory experience preferred in either a food service or retail environment with profit & loss accountability, schedule writing, and team member development
• High school diploma or GED.
• Supervisory experience in either a food service or retail environment
• Demonstrated ability to maintain financial controls and coach and train hourly employees.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Other Attributes:

• Must be a self-starter, process and solutions focused
• Enthusiastic and strong driver of the company's Mission and Core Values
• Action oriented
• Independent problem solver

Benefits:

• Bonus - Eligible for monthly bonus based on performance.
• Medical Insurance - Eligible 1st of month after 60 days.
• 401K Plan - Eligible after one year.
• Vacation -
• Sick Leave - Granted per State requirement.

Physical Demands: Standard office work environment. The physical demands for this position are sits, stands, bends, lifts and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

Additional Information: The duties of this position may change from time to time. Alvarado Restaurant Nation reserves the right to add or delete duties and responsibilities at the discretion of Alvarado Restaurant Nation. This position is descriptive and is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Alvarado Restaurant Nation (ARN) is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy), gender identity or expression, sexual orientation, national origin, age, disability, protected veteran status, genetic information, or any other status protected by law. ARN is committed to complying with all applicable federal, state, and local employment laws and to fostering an inclusive and accessible workplace for all. Hiring Decisions are based on skill, qualifications, and experience.