Relationship Manager (RM) — Agent & Partner Support

SuperSonic POS Relationship Manager (RM) — Agent & Partner Support The Relationship Manager (RM), Agent & Partner Support is responsible for supporting existing agents and partners by managing inbound communications, handling administrative and operational requests, and coordinating internally to ensure a smooth partner experience. Location Tampa, FL (In-Office) Department Operations / Partner Success Employment Type Full Time About SuperSonic POS SuperSonic POS is a retail technology company that provides a unified point-of-sale (POS), payments, and cloud back-office platform for high-volume businesses such as convenience stores, liquor stores, and specialty retailers. Headquartered in Tampa, Florida, SuperSonic provides modern POS hardware, cloud back-office software, integrated payments, and AI-powered business tools. Role Summary This role is non-revenue-generating and does not involve sales, prospecting, or business development. The RM acts as a trusted internal liaison, ensuring agents receive timely support while maintaining clear processes and documentation. Core Responsibilities Agent & Partner Support Serve as the primary point of contact for inbound agent and partner inquiries Support existing agents with administrative, operational, and MSP-related requests Ensure timely, professional, and accurate communication with agents and partners Document all agent interactions, requests, and follow-ups in internal systems Maintain strong working relationships through reliability and responsiveness Operational Coordination Route requests to the appropriate internal teams (Support, Finance, Underwriting, Engineering, etc.) Track open items and ensure follow-through until resolution Monitor outstanding agent needs and proactively follow up as required Maintain organized records and clear audit trails of agent communications Support operational continuity as agents transition between workflows or support channels This role is focused on support, coordination, and operational excellence . Qualifications & Skills 1–3+ years of experience in account management, partner support, operations, or customer success Strong written and verbal communication skills Highly organized and detail-oriented with strong follow-up habits Comfortable working in a structured, process-driven environment Ability to manage multiple requests, priorities, and internal stakeholders Professional, reliable, and service-oriented mindset #J-18808-Ljbffr SuperSonic POS