Information Systems Specialist

IT Services
Full Time
Day Shift
8a - 5p

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state's first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer's care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

Designs course curriculum and training environments, credentials other trainers, and delivers instruction ensuring effective orientation and optimization of clinical information systems. Liaises with operational leadership, end users, application and technical teams. Participates in analysis, design, testing and support of software and workflows to meet clinical objectives including project plan development and tracking. Serves as primary response for physician/advanced practitioners.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 5 Years of related experience with a combination of clinical and IT experience
Substitutable Education & Experience (Optional): 5 Years of related experience can be substituted for the following: Associate's Degree or certification in area of clinical practice and 3 years of experience; Bachelor's Degree in Nursing or other related clinical field and 2 years of clinical experience in healthcare environment.
Required Certifications/Licensure: Must be willing to obtain certification in EPIC application and training within 6 months of position and maintain active certification.
Required Training: Experience in IT as analyst or trainer in a medium to large organization;
Experience with physician/advanced practitioner clinical information systems support; Experience in project management, instructional design, presentation, and implementation of an EHR; Proficient in use of clinical information systems in and Microsoft Office solutions.

Essential Functions

• Utilizes in-depth understanding of workflows, policies and procedures, patient care/ clinical business processes, regulatory requirements, and best practices to:
  • Analyze existing practices by facilitating communication, cooperation, and information from key users, ensuring patient safety and best practices throughout the organization.
  • Identify/field opportunities for optimization.
  • Participate in inquiry, data analysis, system validation.
  • Recommend solutions including system and workflow design/ redesign.
  • Abstract up low level details to relay general understanding in end user and leadership communications.
  • Effectively design and adjust training plans as well as deliver instruction.
• Translates complex cultural, operational, and technical components into "common sense" concepts.
• Works collaboratively with system analysts, subject matter experts, and other team members to identify opportunities for improvement and enhanced functionality.
• Communicates to multidisciplinary areas. Responds professionally, in a timely manner, with respect to customer organizational culture.
• Participates and supports project and team goals, objectives and timelines working with a sense of urgency and accuracy.

Duties & Responsibilities

• Serves as project champion and liaison to promote the integration of technology into clinical and business setting.
• Develops training plan and designs instruction for end users to ensure effective orientation and optimization of the software.
  • Initiates and maintains project plan documentation, manages implementation, drives communication updates.
  • Monitors training, providing metrics and recording completion.
  • Provides feedback on learning needs and uses aggregate data to redesign program content, instruction styles and materials.
• Delivers instruction via a variety of means incorporating scenario based, competency based methods based in adult learning theory.
• Performs the Credentialing of other trainers.
• Provides user support:
  • Pays keen attention to opportunities gain efficiencies and improve patient care.
  • Escalates issues to appropriate support teams.
  • Serves as primary response to physicians/ advance practitioners.
• Participates in and supports change management process.
• Adapts and makes forward progress in environments of ambiguity and frequent change.
• Successfully engages in multiple initiatives simultaneously.
• Adheres to LMC Service Expectations as demonstrated through positive patient experiences and interactions with staff.
• Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance - equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.