Family Support Worker

Job Title


Family Support Worker I


State


Florida


Program


Children's Network of Southwest Florida, LLC


Reports to


Family Support Worker Supervisor


FLSA Status


Non-Exempt (Hourly)


Job Description


Statement


This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.


MISSION STATEMENT

The Children's Network of Southwest Florida is committed to working with the community to protect children and preserve families.

General Purpose of Job

Support clients engaged in the dependency system. Work in conjuncture with the child welfare case management staff to support parental progress in treatment interventions, education, and other supportive services; and to assist in maintaining child safety and well-being.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Support families in their efforts to complete all child welfare related tasks
• Act as a resource to families as they engage the community for formal and informal supports
• Monitor supervised visits and document observations to ensure engagement and progress of families. Provide documentation of observations of all client activities when interacting with the child or family
• Arrange for and/or provide transportation of children to supervised visits as needed
• Participate in staffings and court hearings as needed
• Participate in the quality improvement process
• Adherence of all data collection into automated systems including FSFN
• Other duties may be assigned, and special projects may be requested

Working Hours

CNSWFL's work week is Monday through Friday, 40 hours per week. Your supervisor will advise you of your work hours; however, business office hours are 8:00 am to 5:00 pm.

Travel

Travel in and outside of Circuit 20 (Lee, Charlotte, Collier and Hendry/Glades counties) is required.

Training

All employees must complete fifteen (15) hours of on-line or classroom Training on an annual basis. If the employee is a Certified Child Welfare Professional, Training hours must total twenty (20) annually.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Education and Experience

• High school diploma or general education degree (GED) required, A.A. degree preferred
• A minimum one (1) year of child welfare or family support related experience preferred
• Must have a working knowledge of community services and resources in our local five (5) county area
• Strong organizational skills and problem-solving abilities is a must
• Ability to establish and maintain positive working relationships is also a must

Skills and Abilities

Must be able to operate standard modern office machinery, including fax, telephone, calculator, computer, scanner, printer, copier, and mail machine. Minimum typing speed of 50 wpm; excellent word processing skills. Must be competent with Microsoft Office Suite programs, including Word, Excel, Power Point, and Outlook. Must be competent with basic e-mail protocol and procedures including sending, receiving, replying, attachments, and meeting scheduling; excellent written and oral communication skills; effective listening skills; self-motivated; ability to manage various work assignments simultaneously; ability to work as a team member, and the ability to work in a multi-cultural environment. Must abide by the highest standards of confidentiality.

pre-employment requirements

Certificates, License, Registrations, backgrounds, drug screens, Etc.

• Valid driver's license, clean driver's license check, and proof of insurance is required
• No special certification or registration is required for this position
• Criminal background screening (Fingerprinting~ Local Law Enforcement /FBI / FDLE, and Abuse Registry)
• Drug Screening is a requirement
• Children's Network participates in E-Verify

Other Requirements

Language Skills

Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top managers, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the ability to sit for extended periods; walk; stand; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk and hear. This job requires visual acuity sufficient to read and to operate standard modern office machines. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is administrative work in an indoor office environment with a moderate noise level (business machines, printers, computers, telephones).

ADA: Children's Network of Southwest Florida, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO: Children's Network of Southwest Florida, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Children's Network of Southwest Florida, LLC is a Drug-Free Workplace.


All personnel who provide or oversee direct services must demonstrate the following capacities:

1. A commitment to empowering others to solve their own problems
2. Valuing a nurturing family as the ideal environment for a person
3. A conviction about the capacity of people to grow and change
4. The ability to establish a respectful relationship with persons served to help them gain skills and confidence
5. The ability to work collaboratively with other personnel and/or service providers or professionals
6. The capacity to maintain a helping role and to intervene appropriately to meet service goals
7. The ability to set appropriate limits.
8. Safety and permanency of children.

I certify that the statements above to the best of my knowledge accurately describe the duties performed and agree that I am qualified in education and skill to meet the requirements of the position. If the employee does not agree, indicate here:


Supervisor:

Date:

Employee:

Date:

Reviewing Authority:

Date:

Do Not Agree:

• High school diploma or general education degree (GED) required, A.A. degree preferred
• A minimum one (1) year of child welfare or family support related experience preferred
• Must have a working knowledge of community services and resources in our local five (5) county area
• Strong organizational skills and problem-solving abilities is a must
• Ability to establish and maintain positive working relationships is also a must

• Must pass a Level II Background Check. For more information please click this link:
• Remember: If you are currently an employee of Children's Network of Southwest Florida, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying.