Customer Service Representative

Bloomington, IL - Taylor Print & Visual Impressions Inc.

Full time

R30201

Come Work with Us!

Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check!

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Taylor Print & Visual Impressions, a subsidiary of Taylor Corporation, is looking for a customer-focused, detail-oriented Customer Service Representative to join our team in Bloomington, IL! In this role, you'll serve as a key partner to customers, sales representatives, account managers, and production teams, helping ensure projects are completed accurately, on time, and with exceptional service.

If you enjoy building relationships, solving problems, managing multiple priorities, and working in a collaborative environment, we'd love to hear from you.

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

What You'll Do:

• Serve as a primary point of contact for customers, sales representatives, and account managers.

• Respond promptly and professionally to customer inquiries and requests.

• Collaborate with sales, production facilities, and vendors to provide accurate pricing and project information.

• Coordinate customer orders from quote through production and delivery.

• Monitor project status and proactively communicate updates.

• Resolve customer concerns and service issues while maintaining a positive customer experience.

• Maintain account documentation and standard operating procedures.

• Monitor inventory levels and issue purchase orders when necessary.

• Calculate pricing, shipping charges, and other order-related costs.

• Provide phone support and account coverage when sales representatives are unavailable.

• Build strong working relationships with customers and internal teams to support long-term customer satisfaction and retention.

Your Shift:

• 1st shift; Monday - Friday, from 8am - 5pm.

• Role will be fully onsite in Bloomington, IL.

What'll Make You Successful:

• High school diploma or GED required; Associate degree preferred.

• 3+ years of experience in customer service, account coordination, sales support, administrative support, or a related field.

• Strong organizational, problem-solving, and multitasking abilities.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

• Experience with order processing, quoting, or account management is a plus.

• Printing industry experience is helpful but not required. We are willing to train the right candidate.

The anticipated hourly range for this position is $19-$23. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

_Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. _

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family.

Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor.

If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.