Manager, Retail Warehouse

POSITION SUMMARY

The Lucas Museum seeks a results‑driven Manager, Retail Warehouse on our Revenue & Engagement team to help lead retail warehouse operations in support of the opening and ongoing operations of the Museum’s retail store. Reporting to the Director of Retail & Licensing Strategy, this role will be responsible for managing back‑of‑house inventory and merchandise to ensure availability of products that enhance the visitor experience. They will also lead a team of retail warehouse associates, providing coaching and development to team members to foster a positive and dynamic work environment.

RESPONSIBILITIES

Manage the day‑to‑day operations of the Museum’s retail warehouse, including inventory intake, storage, allocation, and distribution. Oversee product flow from receiving through distribution to ensure accuracy, timeliness, and alignment with retail demand. Ensure retail merchandise is properly staged, allocated, and delivered to sales channels on time, directly supporting sales performance and customer experience. Develop, implement, and maintain standard operating procedures (SOPs) for warehouse and inventory management in alignment with Retail leadership. Support warehouse opening procedures, including staffing plans, operational readiness, and inventory setup. Build and manage a high‑volume warehouse operation, ensuring efficient workflows and organization. Maintain accurate inventory records and oversee cycle counts, audits, and reporting to ensure inventory integrity. Coordinate with vendors and suppliers regarding deliveries, discrepancies, and logistics; serve as the primary escalation point for inventory‑related issues. Supervise, schedule, and support back‑of‑house retail staff, including assigning work, monitoring productivity, and managing performance. Provide training, coaching, and ongoing feedback to Retail Warehouse Associates in partnership with Retail leadership. Ensure compliance with health and safety standards, inventory control practices, and applicable local, state, and federal regulations. Partner with the People & Culture team to support hiring, onboarding, and training of warehouse staff. Collaborate with Retail and Revenue & Engagement teams to support product launches, restocks, and promotions through effective inventory execution. Uphold and model the Museum’s commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging in team leadership and daily operations.

QUALIFICATIONS

10+ years of experience in a retail operations role, preferably for an arts & cultural institution or prominent consumer brand. 7+ years of management experience hiring, training, and coaching retail staff. Knowledge of retail inventory management. Knowledge of health and safety standards and maintaining OSHA compliant operations in California. Excellent communication and negotiation skills. Excellent team management skills.

CORE COMPETENCIES

Analytical Rigor : Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best‑possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience‑centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision. Courageous Communication : Intentionally works well with others both on the team and cross‑functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible. Collaborative Excellence : Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others’ communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders. Adaptive Resilience : Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. Inclusive Interaction : Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely. Building Trust & Relationship Management : Accountable ownership and clearly shares information and the “why” behind decisions. Asks for and values the opinions of others. Displays empathy when listening. Acknowledges when trust has been broken and focuses on rebuilding. Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively. Accountable Ownership : Takes ownership of outcomes, positive or negative, without blaming others within the team or cross‑functionally. Recognizes when they are not approaching a situation with accountability but instead with a blame mindset. Takes accountability for assigned tasks and executes on deliverables in a timely manner. Strategic Alignment & Execution : Contributes to the organization by understanding and aligning actions with the organization’s goals, core functions, needs, and values. Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model. Displays critical thinking when faced with a challenge by asking probing questions and looking for connections.

COMPENSATION

$93,000 - $109,000 a year

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEIA

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. #J-18808-Ljbffr Medium